Ibis Wakefield East-Castleford

Arrived early evening to a friendly welcome, the reception area was informal and staff readily available. Room was cosy and well equipped with tea and coffee and two bottles of still spring water. Two sets of towels ample storage space and a cosy double bed with extra fluffy pillows (3). Ensuite shower and toilet in the room and smart tv with wifi and chromecast facility. Great tucked away from main road location with easy access to adjoining pub/restaurant. Ideally situated for local attractions like diggerland, xscape, and royal armories. Good value fir money

Arrived and went to the room. On entering the room I noticed the wall lights didnt work, i checked and there was no bulbs in them so I left the main ceiling lights on. My friend and I were in the room for about 45 minutes and there was a loud bang and we were sat in the dark. Thinking there must of been a power cut we looked in the corridoor but the lights were on. When the lights didn't come back on in the room I went to reception, the lady came and looked at the fuseboard and tried to switch the electric back on. But nothing in the room was working. I asked for another room but was told they were fully booked. I filled out an incident form and had to leave, bonfire night out ruined!! I was told the manager would ring me about a refund but he didn't. I rang the hotel 3 times to be told the manager would be in touch. He wasn't I have emailed Accor hotel who own Ibis but they say we will inform the hotel management and they will be in touch they haven't I am now taking this Hotel to court and believe there was faulty electrics in the room as we never touched or switched anything on electrical except the ceiling lights. The consumer rights Act 2015 covers hotel rooms that are not fit to stay in, electricity in the room would be reasonable to expect I believe. All I asked for was my money back for a service I did not receive.