Kyrenia Turkish Republich of Northern, Catalkoy, Kyrenia District, CyprusVisa hotellinformation
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Gästrecensioner
3.9/5
Bra
46 recension
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Verifierade recensioner
Läge och interiör4.0
Bekvämligheter3.9
Service3.9
Renlighet3.9
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Alla recensioner(46)
Positiva recensioner(44)
Recensioner med foton/video(13)
Negativa recensioner(2)
Gästanvändare
Standardbungalow
Bodde på maj 2023
Par
1 recension
3.7/5
Publicerades 4 juni 2023
Trevliga faciliteter med utmärkta pooler, vattenpark och strand. Vi bodde i en bungalow som var angripen av myggor och luktade avlopp. Middag var acceptabel men verkade vara catering för 1000 personer åt gången. Middagen var ok och frukosten mycket bättre. Det verkar som att de bästa faciliteterna är reserverade för storspelare. Vi var inbjudna till hotellet tidigare och hade en fantastisk måltid i huvudbyggnaden, men den här gången gick vi missnöjda och kommer inte att gå tillbaka för att stanna.
KälltextÖversatt av Google
kagangirgin
Standarddubbelrum
Bodde på juni 2024
Par
8 recension
4.5/5
Utmärkt
Publicerades 22 juni 2024
They have clean rooms and beach is great but animations could be funnier. There’s nothing to do after 10pm.
Översätt
Lital
Standardbungalow
Bodde på aug. 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 9 aug. 2023
Good hotel
Översätt
Gästanvändare
Dubbelrum med havsutsikt
Bodde på aug. 2024
Familj
1 recension
4.2/5
Mycket bra
Publicerades 4 sep. 2024
Otelin konumu çok iyi. Deniz tertemiz. Çocuklar için aktiviteler tüm gününü dolduruyor. Personel güleryüzlü fakat personel sayısı misafirler için yeterli değil. Temizlik orta kalitede. Yemekler lezzetli ve çeşitler yeterli. aquaparklar çocuklar için yeterli.
Översätt
Ertuğrul
Dubbelrum med havsutsikt
Bodde på okt. 2024
Familj
1 recension
3.7/5
Publicerades 21 okt. 2024
Genel hatlarıyla hizmet güzeldi, yemekleri güzeldi
Översätt
Gülay uysal
Standarddubbelrum
Bodde på dec. 2023
Par
10 recension
5.0/5
Enastående
Publicerades 18 jan. 2024
Yemekleri güzeldi otelin konumunu beğendik deniz şahane idi
Översätt
Dimitra G
Bodde på nov. 2024
Res med vänner
4.0/5
Mycket bra
Publicerades 9 nov. 2024
It's all very nice the ladies in the guess it's very friendly.. Ms Esra is the beste!!!! And she have great team Zehra Sina Serife thank you!!! we love thıs hotel we appreciate about cleaning and buffet they have to much option and food is too delicious. We hope to see you again
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at the Acapulco Hotel. We are truly delighted to learn that you had a memorable experience with us and appreciated our services & facilities. Rest assured that your valuable feedback will be shared with our team. Looking forward to welcoming you back again soon. Kind Regards
Katerina T
Bodde på nov. 2024
Res med vänner
5.0/5
Enastående
Publicerades 9 nov. 2024
We come to Acapulco with Esra, she is great and her team Zehra Sina Serife is always helpful, I thank them very much, we also love the hotel very much and the food is absolutely delicious,they have to much option love to this country. Hope to see you again.
Översätt
Svar från boendet: Hello, Thanks a million for sharing your review! We are so excited to know you are enjoying your experience. Explore without boarders! Looking forward to welcoming you back soon! See you next time. Regards
HMNEA
Bodde på nov. 2024
Par
2.0/5
Publicerades 6 nov. 2024
My husband and i stayed here for 9 nights from 15th October, we paid well over £2000 and expected better accommodation than what we were given as it was more like 2 star, an old battered damp smelly building out of the ark. We were first put on the fifth floor in a room that stank and the air conditioning was dripping water, we went to the reception area where we were first dropped off after arriving and complained so were then taken back to the same old building and given another room on the fifth floor which didn’t smell but was still awful. This was late at night and we were tired so accepted it reluctantly. The positives of our stay were the pools which were very impressive and the water park for the kids. The food was plentiful but the walk down hill to the restaurant was quite a trek so wouldn’t be suitable for those with mobility issues. The complex I’d say was 5 star but the accommodation no way, so be aware, unless you upgrade you will be put in an old smelly building akin to Noah’s ark The pics online do not tell the whole truth or mention that it’s more like cat city so unless you love cats you won’t like this. We absolutely felt ripped off and it wasn’t worth the money, when you pay for 5star you don’t expect 2 star
Översätt
Svar från boendet: Dear Guest, Thank you for choosing Acapulco Hotel and sharing your experiences. We would like to express our regret for some inconveniences you have experienced. The details you have provided will be meticulously reviewed by our management team and the necessary measures will be taken to provide you with better service in your next experience. We hope to welcome you again and provide the best service beyond your expectations, thank you once again for your valuable comments. Best regards,
71volkan_
Bodde på okt. 2024
Familj
5.0/5
Enastående
Publicerades 19 okt. 2024
Wonderful stay,great facility including water park for families, long sandy beach. Great staff . especialy very thankfull for Mrs Esra from guest relations , zehra and serife. Only restaurant need to be improved, its very crowded. Rooms are clean and comfortable
Översätt
Svar från boendet: Dear Guest, Thank you for choosing Acapulco Hotel for your vacation and sharing your experiences with us. We are very pleased and honored to learn that you enjoyed your vacation. Your comment written on behalf of our management and employees will be a source of motivation for us. We would be happy to welcome you back to our hotel. Best regards
Pelin F
Bodde på okt. 2024
Par
5.0/5
Enastående
Publicerades 4 okt. 2024
We came here for honeymoon and everything was amazing food people pool and beach. Tnks for everythink! Rooms are cleaning every day bathrooms are clean to. Resepcion is helping customer services are perfect tnx for şerife and sina to.
Översätt
Svar från boendet: Greeting from Acapulco, Thank you for taking the time to share your opinions. If you are satisfied with our services, we are all very happy, and our valuable equipment has become a source of motivation for all Acapulco employees. We thank you for the interest you may have shown in our hotel, and we hope to welcome you again to Acapulco Hotel as soon as possible. Best regards
Leah C
Bodde på aug. 2024
Familj
4.0/5
Mycket bra
Publicerades 20 aug. 2024
Acapulco was a lovely hotel with beautiful views and pools. Lovely beach and food. The bungalows are not good and wouldn't stay in them again but the hotel rooms are great! Esra the guest relations manager was lovely and helped us have the best holiday one which we will remember and we will be coming back next year! Thank you Esra
Översätt
Svar från boendet: Thank you for posting your review on TripAdvisor and for taking the time to let us know how we are meeting your expectations. I was glad to read that overall, you had a pleasant stay with us. We thank you in particular for your nice comments about our staff services as we strive to provide exceptional customer care for all of our guests and it is very rewarding to know that we were able to do this for you. Furthermore, we have noted your improvement points as we use this to work on upgrading our service where needed. It was a true pleasure being of service to you and we do hope to welcoming you back soon. Kind Regards,
March A
Bodde på aug. 2024
Annat
4.0/5
Mycket bra
Publicerades 19 aug. 2024
We are very pleased with Esra, Sina, and Şerife from guest relations for being so attentive and helpful. The food was delicious and varied, and Mücahit at the reception welcomed us very kindly, as did Serap. As for the areas needing improvement, the animation team seems to be insufficient. Additionally, the walls in the main restaurant’s restrooms have scratches and stains, which do not provide a sufficiently clean feeling. Thank you for your care. Keep number one in Cyprus.
Översätt
Svar från boendet: Greetings from Acapulco Thank you for taking the time to give us your valuable opinions. We are very happy to hear that you were satisfied with your experience at our hotel. We look forward to welcoming you again. Regards,
Fenerlady
Bodde på aug. 2024
Familj
4.0/5
Mycket bra
Publicerades 15 aug. 2024
We always stay at Acapulco when we go to Cyprus. Although it is far from the beach and common areas, we asked for a room from Pinecourt again because it is spacious. Only one set of towels were left in our triple room, they sent them when we asked. It was quite crowded during our stay. The staff is working hard but it is not easy to keep up with the crowd. There are interruptions in service. The food is not bad but it does not taste as good as in previous years. Only the baklava was very very nice. They removed the ala carte restaurants from the all-inclusive concept. Now only water is free in areas other than the restaurants. I found this positive in terms of preventing waste. The prices of drinks in the bars are reasonable compared to Istanbul. We were pleased with the quietness of the beach area where we spent a lot of time. We prefer Acapulco for the beauty of the sea and the beach but I am not sure if I will pay this much and go again.
Översätt
Svar från boendet: Thank you very much for choosing Acapulco Hotel and being our guest, taking the time to share your experiences. With your valuable opinions and suggestions, we understand your expectations better every year and advance our concept with new projects. We have taken all your criticisms into consideration and will definitely take precautions. We would like to state that we will be happy to see you as our guest again and to have the opportunity to turn your thoughts into complete satisfaction. Best regards
75Lindylou
Bodde på juni 2024
Par
3.0/5
Publicerades 12 juni 2024
Superb suite everything else failed to impress, poor bar service, terrible restaurant, waiters did not understand English even though the menu was in both English and Turkish , in the Seaside a la carte restaurant waiter did not even know what tea was even though it was included in the English breakfast, paid for half board but ate out every night as the main buffet restaurant was overcrowded,noisy not as expected for a 5 star resort.
Översätt
6/7
Svar från boendet: Thank you very much for choosing our Acapulco Hotel for your holiday and for taking the time to share your valuable opinions with us on TripAdvisor. We are sorry to read that you were not fully satisfied with your stay, we would like to inform you that we have shared your valuable comments with the relevant departments for evaluation purposes. We hope to welcome you again in Acapulco soon and wish you a nice day. Regards,