Venezuela Marriott Hotel Playa Grande

I was charged double for my stay!

Excelente estadia en este hotel, el personal muy amable y atento, la comida deliciosa. Muy cercano al aeropuerto y con servicio de transporte. De verdad una grata sorpresa y 100% recomendable. Un pedazo de la alegria de Venezuela frente al mar.

Poor experience. I spent four nights here. Very old hotel, smelly carpets, things falling apart… The restaurant is very pricey for what it is - the food is just not good. I was upgraded to the executive floor… however the executive lounge is “out of service”. There’s no free shuttle to the airport. Taxis at the airport charge USD 25 for the 6 km ride to the hotel. Others in my group stayed at two non-chain hotels right outside the airport and that’s what I’m going to do next time as well.

POSITIVE. 1. Very well trained staff. No one lost control of the situation when suddenly receiving 150 PAX due to a TURKISH AIRLINES plane grounded. (The airline’s behavior was disappointing!) Politeness is NOT a Venezuelan characteristic now a days. However, I found it all over in this hotel: restaurant, fitness center. Congratulations to HR!!! 2. WIFI. Performs well. 3.NICE POOL! Pleasant view of the sea, but you need a car to visit anything “interesting” outside the hotel. 5. ROOMS. Generous space, bathrooms in original state - a bit outdated. CAN IMPROVE 1. ACOUSTICS. European two-star hotel standard: doors slam, noisy ventilation, I could hear next door TV. In addition, I received the first room next to the elevators. A true disgrace worth USD 196.

We stayed overnight after arriving in Caracas before flying to Margarita the following day. The hotel is in a residential area about 10 minutes from the airport by car. The service standards are acceptable but certainly not 5-star or in line with international Marriott standards. Interactions with staff were ‘transactions’ rather than ‘experiences’. Lack of management visibility is noticeable. Our room was spacious but the carpets were quite dated and had a strong damp smell. Inside the room there were many maintenance issues: rusted make-up mirror, broken electrical panel, faulty door lock, toilet didn’t flush and a general lack of attention to detail. The economic and financial situation in Venezuela is a factor to consider but it shouldn’t be used as a justification for poor maintenance. The swimming pool area is one of the best parts of this hotel, many loungers and a good view. There is a bakery nearby to buy a snack or have breakfast, they also do pizza in the evening. Hotel is used by several airlines for their crew accommodation but this wasn’t an issue. This hotel has potential but it needs to push harder to reach better service levels.

I didn’t stay in the hotel, but I’ve been to the restaurant. The restaurant definitely lives up Marriott standards. The staff were friendly and welcoming. Good European and local food. The place was quite and worthy for spending time. After having a lot of troubles to find a good place to eat in Caracas I found this place that I like (in Maiquetía).