calinp_11
1 februari 2025
We traveled January 19-26 2025 with Air Transat, vacation booked through Tripcentral. Flight was on time, no issues with Transat. Tripcentral provided all information required and more. Check-in went smoothly, we were given only the access cards to our room and a promise that we will receive by mail all information about the resort. This never happened but it didn’t ruin our vacation at all. Our room was ready, second floor in building #82, one of the renovated buildings with shower instead of bathtub. All was good in the room, water temperature and pressure, AC working, fridge with beer and pop, 2l water bottle, lights, hangers, safety deposit box, toiletries, beach towels. The room was kept very clean every day by housekeeping, towels replaced if necessary and the fridge restocked. I didn’t like the dividers between rooms on the balcony, they offer zero privacy. And the TV, not that we wanted to use it but I turned it on one day and I couldn’t find any program working. Beach is beautiful with plenty of palapas that provide shade and there was no problem with finding spots, regardless of the time of day. Ocean was warm and there was no seaweed. The beach was cleaned everyday, we could see tractor marks every morning. We walked in both directions on the beautiful beach. There is bar service on the beach but probably quicker to walk to the beach bar. There are also activities that start around 10:30 in the morning: bocce, volleyball, dancing lessons, funny games. The pool looks nice and clean with plenty of chairs around but we only stayed on the beach. Food was very good and I don’t say “very good for Cuba”, I say “very good”. Lots of options for breakfast, lunch and diner at the buffet, nice presentation, smiley servers, always ready to bring you what needed and engage in conversation. Almost all people working there speak English. The restaurant by the beach is open for daily lunch with good options including a roasted pig one day. There is also the 24 h open by the pool where you can get sandwiches, burgers, fries and much more when the main buffet is closed. We went to the International and the Italian a-la-carte but didn’t go the Cuban because it was a windy evening and we preferred eating at the main buffet. Both a-la-carte had good food. I think the service could be improved at both. Maybe I’m too picky but I would prefer to be led to the table when coming into the restaurant and not being told to sit wherever I want or to be shown a table at the other end. A very small thing that might make you feel better. Also, maybe two wine options at the a-la-carte would be nice. I understand it is not easy with the Cuban current problems. Bars. All good here, maybe not Top Shelf options but they do their best with what they have, including growing mint for mojitos on the property. Entertainment. We love Cuban music; it is one of the reasons we come to Cuba over and over. There is never enough Cuban music. I understand the budget problem that they ha
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