Sol Cayo Coco

Отличный отель, вкусно в ресторане, уютный номер. Рекомендую. Хороший пляж

Все супер

First of all the staff here are the best and most wonderful people you will ever meet. They will do anything in their power for you. The beaches are stunning and the pool is immaculate. The resort is very clean. The tropical drinks are excellent. Now for the rest. We were three couples, one had to change their room because the plugs and the safe did not work, also the toilet wouldn’t flush. Everything worked in their new room except they had to add water to the toilet to make it flush. In our room everything worked, although the safe had its finicky days when it took a long time to open. The glass sliding door was so hard to open that I couldn’t manage to ever open it. When we turned on our air conditioner the first night it leaked so much water throughout the night from the ceiling that my husbands clothes were soaking wet and the floor was soaked. He had to wring them out in the sink and hang them on the balcony to dry. There are no drawers for your clothes, only two shelves in the hallway to the bathroom. After that we kept them in our suitcases. We always had water to drink and honestly the beds were very comfortable. We have been to Cuba 15 times and the food here for the most part was limited and just not good. Undercooked chicken was served to me three times so I gave up on that. You basically ate because you have to eat but it just was not up to par at all. Now I will tell you why the five stars. We went to a welcome cocktail party for Canadians. After the entertainment they handed the microphone to a lady tourist who literally pleaded with us to not write anything bad about this hotel on trip advisor or facebook or any other media outlet. They have come here 25 times and asked everyone to give the hotel 5 stars to keep it open. I feel this is unfair to future tourists who are robbed of making an informed decision on which resort to book. This resort could be a gem if the Melia chain would fix it up. The gym was closed for the entire 2 weeks we were there, the jacuzzi wasn’t working etc. etc. Well there is the truth about this hotel now you know.

Eliana from Service is excellent and always checked to see if we were ok. Many more to mention. We love them all. They try do so much for everyone. People should come here and be part of their family. From the rooms to the food and drinks. Plenty.of everything.

Once again, we had an amazing trip at Sol Cayo Coco. Upgraded our room 1st time ever to a suite, which was absolutely spectacular. 2 bedrooms, 2 bathrooms, wrap around deck, it was a huge room. Food was terrific, bacon, eggs, chicken, beef, seafood, soup, salad. Ice cream A special shout out to our maid at 2214 Ariannis that made our day so special with her creative towel/blanket designs. Yordanni, Roger, Amaury, Maikel, Yanietsy, Blanca, Ofrey, Sergio and so many more who always go above and beyond to make our vacation so special.

Sol Cayo Coco Feb 2025 The room and Staff for the most part were awesome. Beaches were amazing as always. They did paint the Lobbies and get new furniture which was not a big concern yet compare to February 2024 we were here. The management should concern more on the buffet to clean and replace tray food warmers which are not warming up the food. Also, in the buffet it is very critical because of black flies there is a lot of them and that is not acceptable in the present time. Despite the resort is an n older however, the hygiene standard should be maintained specially in the buffet. It needs some renovations on plumbing, electrical and other more in depth repairs. We had a slow water leak by the closet in the ceiling it has been fixed. Food variety was OK in general; however, as I said the food in the trays was cool and the meet too hard for all meals. Food - the food is another matter that lacks a serious service and standard to the costumers. And despite the effort of some of the employees, there is a very bad costumer service, lacking cutlery, napkins, and beverages and so on. A total lack of standards with other resorts around the world and maybe even within the Meliã umbrella; The entertainment we saw was excellent. I really enjoyed the live Cuban music. The hotel should be close temporary and start complete renovation. Most of the facilities are old, broken and filthy. Even if the staff is friendly the hotel cannot support what sells in the web. Reporting to the management about the problems does not give any response from their side. It seems that they are not interested in improving or making changes that would improve the service to tourists. Continued neglect or a change in management will not improve the quality of the hotel or the efficiency of service in minimum requirements. As I noticed being in Sol Cayo Coco for the fourth time this resort is degrading more and more that can lead to disregard it by visiting tourists and minimize their arrival. The staff are hard workers and strive to make each and everyone’s visit a great success. - The pizza at the snack bar was readily available with the choice of toasted bun sandwiches and fries if so desired.