Cebu Family Suites powered by Cocotel

I was disappointed on my check out 5am on September 24.2025.... The receptionist told me p200 would be deducted from the room card refund for a minute stain on a pillowcase the size of half a centavo coin....

The room was not clean,   We changed another room.  My father put the hot water in the water cooler,  it melted and we paid P$300 when check out.  They give you one room card the second card needs deposit.  I like the gym.

Good room size , microwave, cutleries. 10-15 mins walk to Ayala Center Mall

the hotel is nice and great service.

It will be better to use the original room if you continue to stay.

Low quality presentation, not cleaned properly, room not prepared, missing remote for AC etc etc Dark room, small window, Used to be a reasonable last year, Seems 3 staff standing behind desk mobile phones handy, I wonder what they actually do,….possibly they be better off cleaning, checking and preparing rooms ?