Hilton Garden Inn Pittsburgh-Southpointe

酒店位於綠草如茵的地區，周邊環境特別好。大廳很氣派，乾淨，清爽。有大桌子方便團隊辦公。房間設施齊全，寬敞，乾淨，有大桌子可以辦公。相當不錯的酒店。

From now on we should just stay at hotels that have the TripAdvisor awards. We trusted the reviews and were sadly disappointed. Staff not welcoming, breakfast was terrible, not like other Hilton Garden Inns. The restaurant was not accessible to the hotel, you had to walk outside to access it. very pricy for the food. We like staying at Hilton Garden Inns for the convenience one of having a decent restaurant onsite after a long day of traveling. Jackson’s was pricey, limited menu, and lacking good service.

Amazing staff! From check in to check out, the staff was friendly, competent and caring. Hermès starts your stay off on a high note. He’s polite and cares about your experience. We were exhausted from business travel and Hermès brightened our evening. The hotel is clean. Beds comfortable. Quiet. Nice breakfast.

We stayed two nights for our daughters wedding at Bella Sera, very close to the venue. We had free shuttles to the venue. The hotel staff was very nice. There was a bar/restaurant attached, Jackson's open until 2:00 am - con: you had to walk outside to get to it, but not far. The rooms were spacious, clean and modern.

I arrived at 6:00 pm Sunday to the most bizarre scenario. The restaurant was closed. The lobby was empty, the front desk was unattended. The place was vacant! I walked the hall, wandered around for 5 minutes, even went behind the front desk to the admin office ( also empty)...It was like an episode of the twilight zone! I went back out to my vehicle and CALLED the hotel, only to get a recording to "leave a message". Could not check in or register, and left bewildered. It was like their entire staff had walked out and left the door open! I've never seen anything like it. I've had great experiences with Hilton hotels, but this one was just insane. I would give it a negative 5 if I could. Totally unacceptable. Will never book here again.

Very noisy, people yelling in hallway, knocking on multiple doors by adults. Front desk clerk could not control the people partying in the lobby. Went down at 4 a.m. because couldn't sleep due to the noise and people were in the lobby drinking and partying. Very miserable weekend at this hotel.

Room was very nice but the next morning I went down for breakfast and was greeted by the waiter? And offered eggs, bacon etc. So I ordered an omelette and was never told it was extra. The omelette came and it was seriously over cooked. I was able to eat about half of it but the remainder was to over cooked and to dry to eat. I think if you are going to charge $15 for an omelette you should know how to cook one. I also think you should let folks know that eggs are not included in the free breakfast. I will stay again but if I want to buy breakfast I will go somewhere they know how to cook it.

I was not pleased with the room. When I walked into the room, I had called to get a pair of slippers and robe because normally whenever I stay in a Hilton they always provide that in the room. When I asked, the front desk said they do not provide that type of service, which was really odd for me being that it’s a Hilton, even if it’s Hilton Inn. Then the bedding was not comfortable to sleep in. When taking a shower in the bathroom, not only was there a hair in the bath area but the bathroom shower water would not go down the drain, so it was gathering at me feet. When I went to go iron my clothes, the iron was broken. I was really not impressed with this hotel, and would not recommend it to anyone if ever they’re passing through Pittsburgh.

We walked in our room and found garbage can(s) overflowing which immediately made us worry whether housekeeping actually cleaned our room. Air conditioning unit seemed to have a mind of its own. The ice machine on our floor (third) and the second floor were both inoperable and had signs on them. I went up to the fourth floor and the machine was jammed up, so rather than going to the first floor (ice machine located outside hallway in stairwell with no A/C) I took off the front and I unjammed the machine myself. The best Hilton Honors rate that I booked was $40 per night more than the posted rate on the website. I showed them and the adjusted it thankfully, but they wouldn’t and said they couldn’t give me the small up charge price to include breakfast each morning even though it stated on their website it was available which I showed them. The brunch we were served at $15 per guest was what I’ve found is included at most competitors hotels. It was overall discouraging at best. If our stay was to have been longer we would have cancelled and stayed elsewhere. Hilton has dropped the ball at this location. Can’t recommend.