AC Hotel Pittsburgh Southpointe

The rooms are fine. They did not acknowledge my Bonvoy elite status and when I asked about an upgrade, they told me they were completely full for the night. Later, I confirmed that they were nowhere near and that all of their suites were available for rent. I just don’t like being lied to the front desk.

Was excited to stay here for one night stopover on our way down south. Hotel is located in a nice area of a corporate business park. Several nice restaurants within walking distance. Not at all difficult to get to, as some reviewers have previously stated. Upon arrival, the young male desk clerk was sitting behind a hidden wall divider on his phone. It certainly seemed an effort to come out and serve us. Each time we passed through the lobby, he was back in the same place with his book bag next to him and on his phone. Certainly not the customer service that one Elite member would expect from this level of property. The room was nice. We did pay for the larger room, which is basically the size of a normal hotel room. The bathroom was very nice and modern but the towels were cheap quality and the conditioner AND soap dispenser had not been refilled by housekeeping. We did enjoy the 65” flat screen tv and the bedding was comfortable. We had looked forward to their European style breakfast the next morning, but for $16 turned out to be very disappointing. We have mixed feelings about returning to this hotel when we pass through there again in August. Very sad because we were excited to try out this line of Marriott. The lack of customer reception upon arrival really set our excitement back.

It is very convenient for visiting the Viatris offices. Only a 5 minute walk up the street. Rooms were spacious and clean. However, they only do housekeeping every 3rd day. But they will replace dirty towels if you ask them to at the front desk. Rooms were very quiet and AC worked well.

Hotel is "trendy" in design, but the translation of trendy in this case is a very small and inconvenient room. The bathroom "door" is a very large, heavy sliding glass panel which didn't slide easily. The whole bathroom wall is glass (with graphics on it) but when the light is on, the light spills brightly into the room. But: there is no outlet in the bath for a nightlight, and there is no switch for the lights -- they turn on brightly with a motion detector you can't control. So: if you or your partner goes to the bathroom at night, the whole bedroom is illuminated! Poor design. There is no comfortable chair in the room; a sofabed is curved and very deep so sitting on it to read is not comfortable. Finally, although we did not choose the "enhanced" internet, it was charged anyway to our credit card.