Holiday Inn Express & Suites Cedar Falls - Waterloo

Visiting my niece with my 77yr old mom. She fell outside of sheel’s & landed on her face (her head bounced up 3times) & fractured her nose, had to have 7 stitches in her nose, & horrible road rash on her forehead, nose & knees. My niece called every where trying to find a motel. The staff went beyond helping my mother to get comfortable in the handicapped room. Checked on us before we went to bed (didn’t get out of the hospital till 9pm)& brought her extra blanket’s (I like it cold.) let us stay an hour later because mom wasn’t able to move around very fast. They had people call in that day & the front desk had to clean rooms & they did such a good job & still took the time out to make sure we were okay! The manager’s the very next morning we’re out standing!! Mom didn’t want anyone to see her & I was able to bring breakfast to her in the room & kept it open a little longer for me to get a waffle for myself. Most definitely will stay here when we come back to visit my niece! THANK YOU FOR MAKING THIS EASIER!!

The good - less than $100, fairly quiet, comfortable beds, easy in and out from the highway, very few guests, clean enough, staff was friendly - especially the breakfast attendant. The bad - refrigerator was inoperable (room 208), drywall had rotted away from the top around the window from what appeared to be water damage, the quality of the breakfast was below average, the shower curtain rod was pulling out of the wall in a way that caused the shower curtain sag to the middle and leave large gaps on each side near the walls Summary - for the price I would certainly stay here again. Just don't set your expectations too high

When we arrived we just dropped off our bags and left for an event, not checking the cleanliness of the room. When we got back in the evening my mother went to take a shower and found a very dirty shower and mold on the bathroom ceiling. It was late so we made the best of the room and asked for it to be cleaned in the morning. When we returned in the afternoon the next day, the room had not been cleaned. We were moved to the room across the hall. The room was cleaner, but it was not great. The swimming pool area had no curtains on the windows and the area faced a bar next door. The overall feel of this hotel is that it needs some attention.

The hotel was full with a nearby State Trap Shooting event nearby. The room was clean, the bed was comfortable. The doors don’t slam loudly like most hotels so it was quiet considering it was full with lots of kids. Ice makers are on every floor. The fridge was a nice size with freezer section and it was quiet. There is a microwave. There is a full length mirror with shelf and electrical outlet outside the bathroom which I appreciate. The hotel is in a good location. Dairy Queen is right there and many other food options & shopping are within a couple miles. The staff was friendly. Breakfast was fine. Bagels, muffins, scrambled eggs, sausage links, yogurt, oatmeal, warm cinnamon rolls, apples & bananas.

We stayed here one night recently and had a positive experience. What I liked most about this hotel is that the General Manager and Assistant General Manager were both super hard-working and dedicated to their jobs. Those two literally handled the entire breakfast in the morning by themselves (cooking, cleaning, throwing away the garbage, etc) and were super attentive to the customers' needs. They also mentioned that the two of them personally changed out all the mattresses in the hotel recently by themselves due to the staffing shortage. I was beyond impressed and would definitely stay here again if visiting the Waterloo area. My kids also enjoyed the pool.