Hampton Inn Cedar Rapids

No tv, no pool, no fitness room. We realize renovations are ongoing, but really! And no cookies.

Computer system down at check in. Then keys couldn't be made. 5-10 minutes before staff asked if we wanted to be let in the room despite us saying we were trying to change to an event. Rooms under construction. Pool under construction. Fitness center under construction. Grounds in the lobby coffee. In room coffee maker was missing a piece a part so it couldn't be used. The worst Hampton we've ever stayed.

Arrived to check-in and Hotel was closed. There was a sign on the door stating closed due to flooding, along with a phone number. I called the number and was told they had a pipe burst and contacted everyone with a reservation. I was never contacted, had booked 2 rooms, and the other party staying with, also had booked 2 rooms, wasn't contacted. Went to the Hotel across the street to see if had any rooms, which they didn't, and were told the flooding had occured in January.

Hotel was closed due to flooding. NO CALL, NO NOTIFICATION HOTEL WAS CLOSED UNTIL WE PULLED UP!!!!! Ended up at a whole other hotel who luckily had a room for us. Terrible customer service!

Walked into the room - toilet had toilet paper in it, eye lash (fake one) on the sink - overall not clean feeling after that. Checked for bed bugs and knew we only had time for a nap before leaving for the airport - made the best of it. Wouldn’t recommend!

The property was horrible. Plastic folding chairs and plastic folding tables with plastic cloths for lobby furniture. Room keys had not been working for days, so staff needed to escort every guest to their room. I tried to cancel on arrival and they would not let me. I called ******* and got 2 of 3 rooms refunded by *******, but the property would not issue refund. Then the property charged me for the 3rd room after all. To top it off, the property managers lied and told ******* we had all stayed in our rooms...none of us had, and one guy never even made it to the hotel in the first place! Horrible experience and we went across the street to a much-better Fairfield Inn.