So Cool Hostel Porto

Delayed flight meant I arrived late, place was completely shut and they didn’t answer the bell or phone. Contacted trip who tried to help and called them for me and they refused to let me in. They also refused to refund any of my money after literally not letting me stay, not even for the breakfast I didn’t get to eat. Even trip.com told them to refund me and they refused - so although I never got to meet anyone here it’s not giving a friendly vibe. Avoid

房間內有很大的空間及沐浴環境，對外窗很大，窗外景色是無遮蔽物的後院與天空，且還附含早餐，除了網速慢了一些跟每日有消毒清潔時間外，覺得非常的物超所值

服務態度非常差，不建議入住

Even tho my staying here was a short one, i really enjoyed this hostel. I was in the room with 7 other people. Everything was fine, nothing to complain. Breakfast was good and everything was clean. Friendly staff that is willing to help. The only thing that i did not like was the fact that the bathroom's cabins are a little small (and im not a tall guy), and the room is a little cold. But the overall experience was a good one :) I will come here again.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a "no show" and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to "so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

No recomendable si no eres peregrino, si vas a pasar más de una noche te echan de tu habitación por la mañana y no te dejan entrar hasta la tarde,no lo dice por ninguna parte en la reserva que no vas a poder usar tu habitación en toda la mañana, además,a partir de las 7am nadie respeta el sueño de nadie,te abren puertas y ventanas,no lo recomiendo para pasar el fin de semana.

O hostel oferece um bom atendimento, camas em bom estado e quartos limpos e arejados. Não possui ar condicionado o que nas noites quentes gera desconforto. No quarto havia apenas um ventilador. O café da manhã esta dentro daquilo que se espera nesse tipo de estabelecimento e pode ser considerado bom.

Reservamos en so cool hostel para iniciar desde allí el camino de Santiago y me cobraron el desayuno. Para nosotros no es razonable que el desayuno empiece a las 8'30 así k lo perdimos pero la chica nos dijo k tampoco podíamos usar la cocina antes. ¿ porqué? ¿Acaso eso no es uno de los motivos por el cual reservamos en albergues los peregrinos? Necesitamos desayunar pronto para comenzar a caminar lo antes posible. Por lo demás, estaba limpio y era cómodo

Estancia perfecta y muy buena atención por parte de la dirección del hostel, siempre atentos y serviciales en el caso de ayudarme en cualquier cosa. Hostel muy tranquilo con parada de metro a 2 minutos para llegar a cualquier lugar de Oporto o aeropuerto. Sin duda si vuelvo a Oporto lo volveré a elegir.