Jardins do Porto - by Unlock Hotels

Comfortable rooms. Good location. Basic services (no toiletries, change of towels, etc.). Great service and hospitality.

The hotel is in a good location, slightly out of the way but near enough to everything to walk - and I appreciated the long up-hills to work of some of the food and drink consumed! The interior communal areas are very nicely decorated. Our room on the top, 3rd floor was fine. This is were I dropped a star because it was a small attic room, not much space to move around, and we were there for 5 days and storage was limited and awkward. The balcony was nice ( the view less so, apart from the sunset, but that's out of the hotel's hands). The one full length mirror is in the shower cubicle so not helpful when 2 people are getting ready; same with the only other face mirror which also gets steamed up in the bathroom and have to therefor wait to use. Maybe could provide more than one coffee pod per person. However, room service was fabulous, and nice to have slippers and bathrobes provided along with towels. The staff were faultless. The poor girls in the morning seemed to be doing everything, hotel admin, rushing to do breakfast duty and cok eggs, answering phone, back to cooking when more guests arrived - and they were always cheery and helpful without fail. The breakfast provision was good, especially with cooked eggs, and sometimes additional option of pancakes. All staff were faultless polite. The vegan meal in the restaurant was certainly to my taste but limited choices perhaps meant there wasn't enough for everyone. My food was delicious though, and beautifully presented. Again wait staff faultless.

Location was perfect, far enough away from the busy city centre but still convenient for cool bars, restaurants etc. Our room was perfect, beautiful decor, very comfortable bed and private access to the gorgeous garden. Staff couldn't be more helpful with advice of where to visit in and around Porto. Sara in particular was delightful - so friendly, nothing was too much trouble for her and she made the most delicious omelettes in the morning! The restaurant food was amazing, we ate there twice during our stay for dinner. Will definitely stay here again when we visit Porto.