Costa Verde

Servizio pessimo, mangia

Wow, what a huge disappointment. Staff not particularly welcoming, bar staff miserable as hell (the men, not so much the woman) never smiled. Rooms are adequate but not fantastic, no water in the room, no tea /coffee making facilities and the bar staff limit 2 drinks to be served per individual despite the fact we are a family of 3. 2nd week, hotel looks to be full but they still won’t open all of the restaurants or bars! No swimming towels provided either…. Lastly the food, incredibly basic and seriously boring,

Negatives Loud music which reached the "relaxation pool" nothing relaxing about it. There was noise all day everyday even in the overcrowded dining hall. It was hectic, noisy and overwhelming. I say this as a mum with young children it was like a terrible europop holiday camp with nowhere to escape to for peace I like to party as much as the next person but not at 11am on a Wednesday. It was overcrowded, there were a few times i couldnt bring myself to get in the pool because there were just to many people in there. 99% of the entertainment wasnt in English although we did try our best to get involved because I realise we were in Italy, but we didnt know what was going on half the time. Nothing was walkable. Even the waterpark was through a dodgey tunnel. You cant get to a shop on foot. The hotel shop sells zero drinks and minimal snacks. Most staff (not all) were unapproachable and rude. It felt like there was no air con in the main parts of the hotel unsure if this is the case but it was boiling. Our room was stuffy even with air con. Positives Pizza restaurant was fab, with a beautiful QUIET setting for dinner. Its a shame you only get to go once. Food was decent, I had a few really nice meals. Lovely and I mean lovely view of the sunet Staff at info desk great Liked our room and had a good sleep most nights. Cefalu itself is absolutely worth a visit. We had a lovely day at the beach its worth getting the bus down to escape the overcrowded pool.

The Costa Verde Scilliy hotel certainly boasts a beautiful façade and stunning aesthetics, making for a picturesque setting. However, its remote location might be a drawback if you're looking to explore. It's also a 2hr 45min bus transfer from Catania airport. The hotel offers a bus service to Cefalù, which is a must-see town. The shuttle bus will cost you around 4 euros per person and must be purchased from the hotel. The last bus finishes around 6:20 pm from the town, but if you miss the bus, a taxi will bring you back for 25 euros. The beach is pebbly, so I do recommend beach shoes, especially if you have children. You will need to use the free bus the hotel offers you. One of the most disappointing aspects appears to be the "all-inclusive" package (you will get an A4 paper sheet of what drinks are included), which, according to experiences, falls short of expectations. You have to pay if you'd like a bottle of water. It'll cost you 2.50 euros for 1 litre and can only be purchased from the main bar. You will have to top up with euros on your hotel band, and this has to be used to purchase drinks at the aqua park and also the other restaurants if you're wanting a drink other than water, white or red wine, which is included in the all-inclusive package. At lunch and dinner in the main restaurant, you also only have the choice of water, white or red wine. It would have been nice if you could have a soft drink or a beer. Our room, a superior room with a sea view, although very clean, had a beautiful sunset from our balcony. However, the room was smaller than expected. The air conditioning is very basic and not instant as in most hotels. There is very little air conditioning throughout the hotel. I did read that an iron was included, but when we got there, no irons were allowed in the rooms because of a fire that must have happened before our stay. Our second disappointment was how rude a few members of staff were, especially from the main bar staff who also covered the pool bar at times. This made us feel very unwelcome, and could have spoilt the holiday if we let it! We weren't the only guests that had noticed, as there were at least a few other families we spoke to who said the same! Not sure if those staff in particular don't like the English? Power cuts! This happened every evening. We did mention this to reception, and the response was, "Yes, they're aware there's a problem." Not to whinge, but another annoyance was the beach towel refundable deposit of 22 euros each, which would be very pricey if you have a family. Food! It definitely does not cater for the English. We did enjoy the food and I must give a little shout out to the pastry chef who loved creating a gluten-free dessert for me. A BIG THANK YOU goes to you.

Amazing hotel. Food 10/10. Rooms 10/10. Drinks 10/10. Everything 10/10! Clean rooms, top tier entertainment. A special shout out to Antonella for being the best bar tender in Italy and Saad for his friendly hospitality and lovely smile. A great stay. Harry

No way this is a 4star hotel, on arrival staff rude and gave no information about the site, I know it's just out of season but every closed except one restaurant which we ate in twice which was very poor. Just cheap old pasta everyday. Snoty eggs just bad. And if you have fussy child absolutely nothing for the children. You can catch a bus to town but are few and far between and a free for to try and get on. First time ever a hotel hasn't provided water in the rooms, no tea making facilities. We tried local restaurant which we needed to get taxi too as you cannot walk anywhere. Italians charge from town cab office so a 5min drive was €25. It's an absolute rip off. They don't like the English and we see all other nationalitys treated with respect. Be careful of bar as they will over charge you so watch you bill. A splash of coke say in a whiskey is €3 same as can of coke so order whiskey and a can, can will last you few drinks. I really don't know how they got so many good reviews, maybe family and friends because everyone we spoke to had nothing good to say about the place and I hope they all come and put an honest review