Mövenpick Hotel Jakarta City Centre

Mövenpick Hotel Jakarta City Centre recensioner

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, Gambir, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10120, IndonesiaVisa hotellinformation
Mövenpick Hotel Jakarta City Centre
Mövenpick Hotel Jakarta City CentreMövenpick Hotel Jakarta City CentreMövenpick Hotel Jakarta City Centre
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Gästrecensioner

9.1/10
Utmärkt
113 recension
Verifierade recensioner
Läge och interiör8.9
Bekvämligheter9.2
Service9.3
Renlighet9.2
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Alla recensioner(113)
Positiva recensioner(110)
Recensioner med foton/video(40)
Utmärkt vistelse!(36)
Vänlig personal(26)
Utsökt frukost(20)
Utmärkt för affärsresor(7)
Elegant miljö(6)
Utmärkt gym(6)
Många bekvämligheter(5)
Ligger i centrum(5)
Negativa recensioner(3)
LilyHN
Klassiskt queensize-rum
Bodde på maj 2025
Par
7 recension
9.0/10
Utmärkt
Publicerades 23 juni 2025
The hotel was clean, friendly staffs. Bed and pillows are comfortable. If you want to go to Mengteng, need to take taxi. Cannot walk
Översätt
Svar från boendet: Dear LilyHN,Thank you for sharing your recent stay experience with us. We are very delighted to hear that you had a great experience while staying with us!Although our surrounding areas might not according to your preferences, the hotel facilities and staff services certainly up to your standards. And even though Menteng area is not near to our hotel, the distance can be reached by 15 - 30 minutes with taxi.Once again, we thank you for your generous rating and we look forward to welcome you back soon!Warm regards,Rhenny Hariaty(Front Office Manager)
HamzaChand Paswal
Klassiskt queensize-rum
Bodde på maj 2025
Par
3 recension
10/10
Enastående
Publicerades 6 juni 2025
Hotel was very clean. I really liked the loppy fregnance idea. Breakfast was really yummy with variety of different countries. Room was super comfortable and clean.
Översätt
Svar från boendet: Dear Mr. Paswal,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Gästanvändare
Klassiskt queensize-rum
Bodde på apr. 2025
Ensamresenär
1 recension
4.0/10
Publicerades 14 juni 2025
My recent stay at the Movenpick Hotel Jakarta was extremely disappointing. The overall customer service was far below expectations, with many staff members struggling to understand even basic English. This led to multiple miscommunications and a frustrating experience overall. The in-house restaurant staff were particularly rude and unprofessional. I was asked to pay for my order upfront, only to be ignored afterwards. Despite repeated follow-ups, I had to wait 45 minutes just to receive my change without ever receiving the food I paid for. This issue was initially reported to hotel management but was completely disregarded until it was raised a second time, which is unacceptable for any hotel, let alone one under the Movenpick brand. If you're looking for a relaxing and stress-free stay, I strongly recommend avoiding this hotel due to its sub-standard service and lack of accountability.
Översätt
Svar från boendet: Dear Valued Guest,First of all, we would like to thank you for sharing your most recent stay feedback with us. We truly regret to hear that your stay experience did not meet your expectation, Sir. We fully acknowledge that your stay experience was not according to the level of service that you are expecting from us. We sincerely apologize for the inconvenience that you had, Sir. It is truly unfortunate that we could not recover the fall out experience that you had. Please rest assured that we take your feedback seriously as we are taking action internally to ensure that this issue will never reoccur again.Once again sir, on behalf of the management we deeply apologize for the fall out and hopefully you will give us another opportunity to regain back your trust for Movenpick Hotel Jakarta City Centre. Warm regards,Rhenny Hariaty(Front Office Manager)
Gästanvändare
Klassiskt queensize-rum
Bodde på mars 2025
Par
4 recension
9.5/10
Otroligt
Publicerades 11 apr. 2025
Beautiful new hotel located in city centre. The approach to the hotel is not great but once inside , it’s just beautiful with fancy lobby area. Friendly staff, excellent breakfast . The room has all the amenities. Plenty of dining options also available .
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Anonym användare
Klassiskt queensize-rum
Bodde på dec. 2024
Familj
49 recension
10/10
Enastående
Publicerades 2 feb. 2025
Located in Central Jakarta…close by to all places. Breakfast was excellent. The staff at the hotel was wonderful and very helpful. Would highly recommend staying here.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Anonym användare
Klassiskt queensize-rum
Bodde på sep. 2024
Familj
1 recension
10/10
Enastående
Publicerades 7 okt. 2024
40 minutes ride from airport. Hotel is very new and sparkling clean. Check in is fast and service is superb. Shower, aircon and bed are all comfortable. Have night food stalls just downstairs and nearby convenience stores. Good location to rest anf explore jakarta. Executive lounge will be ready within 2024 for booking. I will be back!
Översätt
6/20
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Gästanvändare
Rum Executive Queen
Bodde på apr. 2025
Affärsresenär
41 recension
7.0/10
Publicerades 29 maj 2025
The hotel is pretty new, small room, I was expecting bigger room. Mini bar plugs not working, I had to move the coffee machine to make it working.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to share your recent stay feedback with us. We regret to hear that your stay was not up to your expectation, Sir.Our room size is actually following the standard for a city hotel room which is 26 meters square. While for the minibar plugs that was not working, we do apologize for the inconvenience, Sir. We have reminded our Housekeeping team to consistently checking and ensuring that all the room appliances are working prior releasing it to the arrival guests.Once again, we thank you for your constructive feedback and we sincerely hope that we can welcome you back in the future.Best regards,Rhenny Hariaty(Front Office Manager)
Valencia
Klassiskt queensize-rum
Bodde på mars 2025
Familj
1 recension
10/10
Enastående
Publicerades 14 maj 2025
Room was clean and great, and staff were extremely helpful and friendly. Many food options around and the location was easy to get around from.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Anonym användare
Klassiskt queensize-rum
Bodde på sep. 2024
Affärsresenär
42 recension
10/10
Enastående
Publicerades 11 okt. 2024
Newly renovated and just reopen. Everything is relatively new. Hope they can keep up the standard.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Eddieb2b
Klassiskt queensize-rum
Bodde på juli 2024
Par
51 recension
10/10
Enastående
Publicerades 27 aug. 2024
Amazing new hotel. Everything was perfect. Definitely will recommend the hotel to my friends. Very delicious breakfast, beautiful swimming pool and comfortable gym.
Översätt
6/12
Svar från boendet: Dear Mr. Vladyslav,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Ting mark
Klassiskt queensize-rum
Bodde på aug. 2024
Familj
1 recension
10/10
Enastående
Publicerades 7 sep. 2024
Great New Hotel to stay. Tamara who serve friendly at reception during check in and check out. Room is Clean. Breakfast is fabulous.Bonus plus complimentary Free HI-tea. Lobby is nice beautiful and full of bears decorated.
Översätt
Svar från boendet: Dear Mr. Tien Ching,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Anonym användare
Rum Classic med 2 enkelsängar
Bodde på juli 2024
Par
79 recension
9.0/10
Utmärkt
Publicerades 14 sep. 2024
The new hotel with amazing place for breakfast. Very calm enjoying breakfast. They even setting my room properly for anniversary. Thank you
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Marco
Rum Classic med 2 enkelsängar
Bodde på jan. 2025
Ensamresenär
3 recension
6.5/10
Publicerades 13 feb. 2025
The hotel looks new and clean but I got bitten by bed bugs even I changed the room. I checked out one day before as I could not stay there anymore.  Never again this hotel
Översätt
Svar från boendet: Dear Mr. Marco,Thank you for sharing your stay experience with us, Sir. We truly regret to hear that your stay experience was unpleasant due to the issue that you had.Please rest assured that we took seriously your concern for the bed bugs claim. Our Housekeeping Manager had the pest control team came down to check your recent room and found no bugs in the room. However, to prevent no more pest control issue, the team has done some treatment in the room.Once again, we do apologize for the shortfall experience, Mr. Marco.Warm regards,Rhenny Hariaty(Front Office Manager)
Gästanvändare
Klassiskt queensize-rum
Bodde på nov. 2024
Par
1 recension
9.5/10
Otroligt
Publicerades 1 jan. 2025
Enjoy the stay, hotel very clean and the hotel staff friendly. Surrounding the hotel many food shop good location only minus is the breakfast, food good only need to change the dishes. Everyday the same dishes.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your time to reward us an excellent rating. We are very delighted to receive your high appreciation for our hotel, Sir.The entire team is looking forward to welcome you again in the future!Best regards,Rhenny Hariaty(Front Office Manager)
Calvin
Klassiskt queensize-rum
Bodde på maj 2024
Familj
39 recension
9.0/10
Utmärkt
Publicerades 19 juni 2024
New hotel , clean room, requested the morning breakfast to be sent to the room at 7.15am but did not show up. Had to call again to the in room dining. Not a good impression.
Översätt
Svar från boendet: Dear Mr. Calvin,Thank you for sharing your feedback with us. We regret to hear your shortfall experience, Sir. We sincerely apologize for the inconvenience that you had experienced regarding the morning breakfast delivery.We have escalated your feedback to the related department for their action and improvement. Once again, we thank you for your constructive feedback and we look forward to welcome you back in the future.Best regards,Rhenny Hariaty(Front Office Manager)