Grand Cemara Hotel

We booked this hotel based on the fact it claimed to have a pool. The lobby staff were efficient. Getting out of the lift on level 4. It was immediately obvious the carpet was long over due a clean, by many years! The corridor smelled either of damp or something worse. Our room was OK, not the cleanest but average. However, right below our window lurked a cockerel that didn’t seem to know that the early hours of the morning were not sunrise. It kept us awake all night. Not ideal. Never mind time for a swim. But wait… The pool was the green only a long neglected pool can be and a sign said closed for maintenance, i suspect if they were honest it would have said closed for a long time. It’s high-spot was the hotels position.

Nice hotel,spacious room!Near to restaurants,circle k,lawson & indomaret!Friendly staffs too 👍🏻👍🏻👍🏻

Awful! Don’t Book! If you’re finding a good place stay in Jakarta, Do NOT book this hotel!!! Definitely an awful experience we’ve ever had! The hotel doesn’t look great like their photo provided. Their facilities are old, stained and broken. The sink had cracked and broken, toilet leaked, also their aircon is not functioning. We complained about the issues, they send their staff slowly and no action was taken. Then, until our second complaint to the lobby counter, the staff finally arrived and start checking the facilities. They keep telling us, the facilities were fine and refused to change a room for us. They had started to check the aircon compressor outside, and nothing happened nor fixed, the aircon is still not functioning. The heat striking us, we felt extremely uncomfortable, we went down to complaint the third time, the staff was finally allow us for a room change. The changed room are totally abnormal like the previous. The facilities are the same, old, linen stained and broken. Also, the room is so dim, little lights. We feel so disappointed and upset. Finally we decided to not to stay in this awful hotel, and find another. Please, if you do not want to ruin your holiday or a business trip. Avoid this one!! Rather give a 0 star if I could.

First, the air conditioning wasn’t working properly and didn’t seem well-maintained. When I called the receptionist, she sent a staff member who claimed the AC was already at its maximum and that it was cold. I explained that I was sweating while trying to sleep and it definitely wasn’t cold. He left without resolving the issue. I called the reception again to request a room change, and she told me a new room would be ready in 10 minutes. After 15 minutes, I called again, only to be told I needed to wait another 10 minutes. Finally, she informed me that I would have to use a different lift to reach the same floor. However, when I went down at 11:35 PM, I discovered the new room was actually on the 5th floor. After switching rooms, the same staff member insisted the AC in the new room was working and that it was cold. I decided to try sleeping, but the issue persisted. The staff weren’t very helpful, and this will definitely be my last time staying here.

Good value for money ... with breakfastincluded ... and quiet atmosphere and clean room.

The room is not hygiene.. there’re dust and stain on the floor. Toilet also not clean. AC not cold. The room stated as non smoking room but have cigarette dust holder and smell smoking.. luckily the staffs are helpful and friendly..