Mercure Jakarta Cikini

Mercure Jakarta Cikini recensioner

Mercure Jakarta Cikini

Jl. Cikini Raya No.66, Cikini, Kec, Menteng, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10330, IndonesiaVisa hotellinformation
Mercure Jakarta Cikini
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Gästrecensioner

8.6/10
Mycket bra
84 recension
Verifierade recensioner
Läge och interiör8.9
Bekvämligheter8.0
Service8.9
Renlighet8.7
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Alla recensioner(84)
Positiva recensioner(77)
Recensioner med foton/video(23)
Utmärkt vistelse!(12)
Vänlig personal(9)
Rent och städat(7)
Utmärkt läge(7)
Negativa recensioner(7)
Gästanvändare
Superior-rum i queensize
Bodde på maj 2025
Par
1 recension
5.0/10
Publicerades 3 juni 2025
We only stayed for just a night before catch our flighy back early in the morning. We have stayed many accors hotel before but this is the first time we experiencing a filthy toilet bowl. Lots of stain and dirts can be seen on the toilet cover and inside the bowl. Overall everything is ok.
Översätt
Gästanvändare
Privilege rum med Queen Size-säng, rökfritt
Bodde på mars 2025
Par
3 recension
7.0/10
Publicerades 2 maj 2025
The first room they gave us was visibly dirty with hair on the floor and bits and pieces of trash on the carpet. The sheets were also stained and the bathroom was really dark. They only provided 1 set of toothbrush when there were 2 of us. Clearly this room was not made up thoroughly and was given to us. Went to the front desk to share about this and they were immediately apologetic and offered to change our room. The second room was cleaner but I wouldn’t say it’s the cleanest. There was grout and mildew in the shower area and shower head. Had to close my eyes to not think about it. Bathroom also had this odor coming from either the drainage or sink. It’s an okay hotel— value for money but would reconsider coming back here
Översätt
‘@)-EmY—
Superior-rum i queensize
Bodde på juni 2024
Affärsresenärer
90 recension
8.0/10
Mycket bra
Publicerades 9 juli 2024
Happy with the place . Clean.. comfortable . Affordable . Happy. Good place to stay
Översätt
Svar från boendet: Kepada Tamu Yang Terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Jakarta Cikini. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Stephanie MaharditaAsst Guest Experience Manager
EH001
Privilege Tvåbäddsrum Rökfri
Bodde på sep. 2024
Familj
5 recension
8.0/10
Mycket bra
Publicerades 10 dec. 2024
Hotel is clean and every level has a security lock which you feel safe at night. Bed is comfortable, only 1 of the night the train runs till late which affected my sleep.
Översätt
Svar från boendet: Dear valued guest,Greetings from Mercure Jakarta Cikini!Thank you for taking the time to share your positive review.Reading your wonderful comment concerning our hotel safety and cleanliness are definitely a pleasure.Your kind words will gladly be shared to the entire team, especially Security and Housekeeping Department, to ensure the great service remains in the future. However, apologies that you felt inconvenience with the noisy of the train. Because our location is very near with the train station.Thank you again for choosing our hotel, we sincerely hope to have another experience to serve you better at the soonest time.Our Best Regards,VinnaFront Office Manager
Aizat Fakri
Privilege rum med Queen Size-säng, rökfritt
Bodde på sep. 2024
Par
10 recension
10.0/10
Enastående
Publicerades 6 okt. 2024
The room was sparkling clean, but the hotel near the train station so its quite noisy at night
Översätt
Svar från boendet: Dear Mr. Aizat Fakri,Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room to be sparkling clean. However, we apologize for any inconvenience caused by the noise from the nearby train station during the night.We appreciate your understanding as we strive to balance the benefits of our central location with the comfort of our guests. Your comments are invaluable, and we will continue to explore ways to improve the overall experience for our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Stephanie Mahardita MAsst Guest Experience Manager
Gästanvändare
Privilege rum med Queen Size-säng, rökfritt
Bodde på okt. 2024
Affärsresenärer
21 recension
10.0/10
Enastående
Publicerades 5 dec. 2024
Great stay as always, many thanks. Nando up at the bar is great.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you had another great stay it means so much to us!Nando will be thrilled to know his efforts at the bar made your visit even more enjoyable. I'll be sure to share your appreciation with him personally.We look forward to welcoming you back for another exceptional stay soon. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know.Warm regards,Stephanie MaharditaAsst Guest Experience Manager
Anonym användare
Superior-rum i queensize
Bodde på apr. 2024
Affärsresenärer
13 recension
10.0/10
Enastående
Publicerades 12 maj 2024
Room is great. Overall excellent.
Översätt
Svar från boendet: Dear Valued Guest,Thank you very much to post wonderful rating concerning of your recent stay.All the Team at Mercure Jakarta Cikini waiting for your next stay.Our Best Regards,VinnaFront Office Manager
Gästanvändare
Privilege Tvåbäddsrum Rökfri
Bodde på feb. 2025
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 31 mars 2025
This hotel is very awesome. Good service.
Översätt
Hassan Awad
Superior-rum i queensize
Bodde på okt. 2023
Affärsresenärer
27 recension
10.0/10
Enastående
Publicerades 7 nov. 2023
Lovely… I really like it.. good location and service is amazing … thanks
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback about your stay at Mercure Jakarta Cikini. We are so pleased to hear that you enjoyed our great location and found the staff to be friendly and professional. We strive to create a welcoming atmosphere for all guests, and we are glad that you felt that while staying with us. Once again, thank you for your kind words, and we hope that you will choose to stay with us again in the future.Mercurely Yours,FannieAsst Guest Experience Manager
Gästanvändare
Privilege rum med Queen Size-säng, rökfritt
Bodde på juli 2024
Affärsresenärer
2 recension
7.0/10
Publicerades 1 sep. 2024
obviously you can't change your schedule in this hotel
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback. We understand that the inability to change your schedule might have caused some inconvenience. However, please note that our scheduling policies are in place to ensure fairness and consistency for all our guests, as well as to maintain the smooth operation of our services. These policies are part of our rules and regulations, which are designed to provide a reliable experience for everyone. We appreciate your understanding and hope this explanation clarifies the situation. If you have any further concerns, please feel free to reach out to us.Best Regards,Stephanie MaharditaAsst Guesr Experience Manager
Yope Roza
Superior-rum i queensize
Bodde på aug. 2023
Affärsresenärer
14 recension
8.5/10
Mycket bra
Publicerades 17 sep. 2023
Came for business trip.book for my business partner.they satisfied with this hotel.the good for them is mercure always provide smoking room.
Översätt
Svar från boendet: Dear Mr. Yope Roza, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fannie Asst Guest Experience Manager
Fujie Koh
Superior-rum i queensize
Bodde på aug. 2023
Ensamresenärer
1 recension
8.5/10
Mycket bra
Publicerades 25 sep. 2023
The hotel is medium size but very nice. Love the roof top bar and the morning breakfast.
Översätt
Svar från boendet: Dear Mr. Fujie Koh,We very much appreciate your comments regarding your stay at the Mercure Jakarta CikiniIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FannieAsst Guest Experience Manager
Suvat IP
Superior-rum i queensize
Bodde på maj 2024
Affärsresenärer
52 recension
4.5/10
Publicerades 22 juni 2024
It has a good food for breakfast, but location is not near MRT.
Översätt
Svar från boendet: Dear Valued Guest,Thank you very much to spend your valuable time to give us review concerning of your recent stay. we are glad to know that you were satisfied with quality of our breakfast experience. However, concerning of location. yes indeed, MRT quite far if you would like to go there by walk. however it will took a few minutes by car. My team and I are seeking for a chance to be welcoming you back at the hotel at the soonest time.Our Best Regards,VinnaFront Office Manager
Steven
Rum Superior med 2 enkelsängar
Bodde på apr. 2024
Affärsresenärer
174 recension
3.0/10
Publicerades 12 maj 2024
I am not pleased with their professionalism in handling the matter.
Översätt
Svar från boendet: Dear Mr Steven,Thank you for taking the time to rate your experience at Mercure Jakarta Cikini. We appreciate your feedback and we apologize that you were not completely satisfied with your experience. We are always striving to improve our services and would be grateful if you could provide additional details about what we can do to better meet your needs. We look forward to hearing from you soon.Our Best Regards,VinnaFront Office Manager
Ahmad rois mansur
Privilege rum med Queen Size-säng, rökfritt
Bodde på sep. 2024
Affärsresenärer
12 recension
9.5/10
Otroligt
Publicerades 1 nov. 2024
good location at the city center
Översätt
Svar från boendet: Dear Mr. Ahmad Rois Mansur,We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Stephanie MaharditaAsst Guest Experience Manager