Aston Kemayoran City Hotel

I had a wonderful stay at this hotel—the staff were incredibly friendly and attentive. The room was spotless, modern, and very comfortable. The location was perfect, with easy access to local attractions and great dining options nearby.

My wife and I stayed here for 2 nights coming from our Bali honeymoon because we were attending an Orchestra Concert in JIExpo. Note that this was our first time in Jakarta. The room is very nice and clean. The bed was great and the bathroom was also great. However, you have to set your expectations when it comes to the location. The Hotel Lobby is at the 25th floor of this tower, and the rooms are from the 17th to 23rd floor. There is an Indomart “Convenience Store” in the Tower Lobby but it closes at 10pm and doesn’t open on Sundays. There isn’t a proper concierge and bellboy service that would help you with your bags when you arrive. Hospitality is also just so-so especially because a lot of the staff barely speaks any English. My wife and I are not Indonesian (I’m half Filipino-half Hawaiian (Maoli) and my wife is purely from the Philippines). But because we are “Indo-passing” they usually address us in Indonesian hence there will be some immediate miscommunication and it takes time to get on the same page. But overall, the room was very comfy and the buffet breakfast was pretty decent so for the affordable price of the hotel, I’d still recommend it as long as you take note of the downsides I’ve mentioned.

Location is near to Exhibition Hall. Breakfast a lot of choices. Customer service is bad: 1. No elevator access card. Every time have to go lobby to ask receptionist to open the lift. 2. No able to contact reception through phone call. 3. The room and corridor are full of smoking smell. 4. Toilet facility is broken. 5. Pillow provided is bad quality. Requested extra pillow, it has a charge.