Heef Hotel Pasar Baru

A deposit of 100,000.- rupiah is required. The elevator is controled by a key card.

Good location, near to the concert plac

This is the worst hotel in my life. I've been to many countries, but this is the first time I've ever smelled such a sewer smell in a room. The room I was assigned on the 27th was not bad, so I paid for a new double bed room to stay in for 3 days starting on the 29th. However, from the night of the 28th to the early morning of the 29th, a terrible sewer smell came up, and I reported it to the reception at 2:40. A male staff member came into the room and admitted that there was a strong smell, and the receptionist also said that if I contacted Trip.com customer service, they would cancel my new reservation. I asked for another room where I could just sleep and leave since I was checking out in a few hours, but they said they only had smoking rooms, so I had no choice but to move to another hotel at 4 AM. I requested a refund for the newly booked room, but they only told me to continue to complain to Trip.com and showed no intention of actively resolving the issue.