Gästanvändare
21 februari 2025
Upon arrival, I discovered that the air conditioning in the room was not functioning properly, as I was unable to adjust it to my desired temperature. I promptly informed the front desk before leaving the hotel for some time.
When I returned, I was informed that the issue had been addressed, and I was told that the temperature variation was limited to 3 degrees. For example, if set at 28°C, the temperature would remain around 25°C.
However, later that night, the air conditioning became excessively cold. I have attached pictures and videos for your reference. Despite attempting to increase the temperature and restarting the system several times, I was unable to achieve a comfortable setting.
This situation caused significant discomfort during my stay. As I have had pleasant experiences at your hotel in the past, I am writing to bring this matter to the attention of your management. I kindly request an acknowledgment and a response regarding this issue.
I lodge this complaint at the hotel, they acknowledge received my email but after 5 days no reply
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