Jimmy Nurdi
2 januari 2024
We stayed 4 days in this hotel (28 Dec 2023-1 Jan 2024).
1. On the 2nd day before I left, I asked the receptionist to tell Housekeeping to clean our room, and I also complained that the bathroom in our other room (I booked 2 rooms) was always flooded with water. When we returned to the hotel at 10 p.m. It looks like our bathroom hasn't been cleaned, it looks like there's only been a change of towels. I saw that the towel was torn and faded, and the shower room was still flooded with water when I showered. After I complained again to the receptionist, the technician came to fix it, and at 23.15, the housekeeper also came to clean the bathroom.
2. On the 4th day morning, we also complained to the receptionist, that the Air Conditioning in our room 129 was not cold, but no technician came. Until 3 o'clock in the morning we couldn't stand it because our room was very hot, and we asked to change rooms. But the receptionist so many excuses, and it wasn't until 4 am that we were given another room. This is very bad because we couldn't sleep all night from 31 Dec 2023 to 1 January 2024 at 4 am.
Due to that problems, I asked the hotel to please refund our 4th day payment because we couldn't sleep well, due to poor service.
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