Hotel Parco Borromeo - Monza Brianza

Altought the location and premises is amazing, The airconditioning was not working and the weather was quite hot. We stayed on the night of June 8. During the afternoon, We asked staff to print some work docs (out was a business trip). But the staff was quite rude and bevahed as if he was pissed off from our request. It looked like we were begging for charity, while we ended up paying EUR 10 for those pages!

I had an absolutely dreadful experience at this hotel! The staff was by far the rudest and most incompetent (definitely the blonde man during the morning) I've ever encountered. Despite booking 5 rooms 6 months in advance, upon arrival, two rooms were mysteriously unavailable. It took us hours to get them to even attempt to find a solution, and we had to come up with ideas ourselves. In the end, one couple had to sleep in a room without electricity for a night, while the other had to stay at a hotel 30 minutes away. Although we didn't have to pay for these mistakes, it was an infuriating ordeal. The next nights, everyone finally got their rooms, but the damage was already done. And let's talk about breakfast – the bread was so hard, you could use it as a weapon! On top of that, no one bothered to refill anything, leaving everyone unsatisfied. This hotel clearly lacks basic hospitality and customer service skills. I cannot stress enough how disappointed and frustrated we were with the entire stay. Avoid this place at all costs, unless you enjoy dealing with rude staff, booking mistakes, and bad breakfast. It was an absolute nightmare!

Sono stato in questo hotel dal 3 al 4 novembre 2024 con mia moglie. Il nostro è stato un viaggio di necessità, ho prenotato questo posto dopo una ricerca perché volevamo un posto tranquillo. Non è stato così. Avevo chiesto esplicitamente del ristorante al momento della prenotazione, c'è il ristorante, il giorno prima di arrivare ho chiesto di poter prenotare, risposta "non c'è bisogno", quando siamo arrivati ci comunicano che è chiuso. La stanza non era quella prenotata e in quella avuta non funzionavano le luci nel bagno. Dopo una discussione ci cambiano stanza. La seconda camera aveva la doccia in pessime condizioni, doccione rotto, rubinetto doccia che dava solo acqua calda o fredda. A conclusione di tutto la mattina la colazione era da incubo, macchina del tostapane non funzionante, torte di almeno un giorno, cornetti crudi. Siamo andati via. Non hanno avuto neanche il coraggio di chiedere come siamo stati. NB guardate le foto messe.