Gästanvändare
12 augusti 2024
We recently stayed at Relo for the second time. While our first experience was excellent, this visit was quite different. The service was slow and inattentive—on three consecutive days, I had to request room service to collect dishes, and it took a full day for them to be removed. Additionally, I experienced an allergic reaction, which was concerning given that guests are allowed to bring pets. When I observed the housekeeper cleaning the villa, I was shocked to see them disposing of dirt from inside the villa into the plants by the pool—a practice that seems more likely to attract cockroaches than maintain cleanliness. Relo is marketed as an "urban escape," but our stay was far from relaxing. Families with children were allowed to create a disruptive environment, with kids screaming continuously while their parents were engrossed in their mobile devices, showing little regard for other guests. While I understand that kids will be kids, the lack of parental supervision was disappointing. Overall, the maintenance and quality of the hotel have noticeably declined over the past year and a half. Unfortunately, I left with six large welts on my body, and my wife also had smaller ones on her face—raising serious concerns about the hygiene standards at this hotel.
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