Ibis Styles Châlons-en-Champagne Centre

Sadly, not a great experience. I booked 2 rooms for my family, for myself with my partner and 4 young children. Unbelievably, the hotel gave us 1 room on the top (7th) floor, and one on the lowest floor with bedrooms (1st floor). This made it really difficult for us to look after all the children across the 2 rooms. It's true that I didn't specify in my booking that I'd want the 2 rooms to be adjacent - but I've never stayed in a hotel where that wasn't anticipated and catered for, at least by having rooms on the same floor. In addition, one of the travel cots provided was obviously broken; a replacement was provided when I pointed this out. All 3 cots I saw had stained fabric, and need replacing. The air conditioning and bathroom extractor fan in the 7th floor room didn't work, so we had to sleep with the window open and were woken early by noise. The sofa in the 7th floor room was a folded up sofa bed which was very wobbly and unusable, and had a loose bar of metal lying next to it, which was taken away when I complained. The breakfast was good and plentiful, and the location is lovely with a good selection of cafes and restaurants around the central square. But sadly the hotel itself really needs improving and we won't stay again.

We recently experienced the most unprofessional breakfast experience that we have had including stays at many Ibis Styles hotels during five weeks of travelling in France. From the time we arrived in the breakfast room until we left 45 minutes later, staff on duty were virtually absent from the room. During that time, juice bottles were empty, there were no cereal bowls, empty cereal containers were not filled, cheese, meats and other offerings were not replenished. Messes and spills on the benches around the foodstuffs were not cleaned up. One of the coffee machines was not working. No attempt was made by staff to check and re-stock the supply of breakfast offerings, despite a large tour group arriving for breakfast at that time. The breakfast experience on holiday should be a pleasant one, setting guests up for a positive start to the day. As long standing All-Accor members, this experience was not positive, and does not reflect well on the brand. It probably says something that having conveyed our concerns to the hotel management in an email, we have received no reply.

Great location Great location for walking around the city. Rooms are basic but clean. Ensure you request parking as it is very limited and highly needed for the area. Standard breakfast continually stocked and monitored by staff. The room was very warm and uncomfortable due to heat being the only option during a very warm weekend. Initially we had to switch rooms as the first one was unbearable to sleep in.

Great location, very friendly staff, good breakfast ans secure parking

The hotel is well located to visit the town, the room was ok and clean, the breakfast standard good. However arriving about 5:30pm only one light on above the reception desk the remainder of the entrance/ reception/bar/breakfast area was in the dark. The “ industrial architecture” makes it a very depressing area. Please keep lights on!

Clean,convenient,basic but functional as a quick stop over on the way back to Calais. We booked this last minute so it was expensive for what you get. Good however to have parking options, the only difficulty is finding it as previous people have said. Sat Nav does not understand the one way restrictions!