SwissEver Hotel Zug

酒店一般，三星水平，偏僻，服務簡單，酒店餐飲費用高。衹是小城鎮選擇有限，否則不會去住。

房間很好 餐廳有點貴

I would have given five stars for this hotel, as I was extremely pleased with my stay, while I was on my recent vacation in Switzerland. But unfortunately, the attitude of the folks at the front desk left a bad taste hours after I checked out. it’s so happened that I forgot to take several packages of Swiss chocolates that I had kept in the refrigerator in the room during my stay. I checked out and realized 12-13 hrs. later that I had left behind the chocolate packages. Approximately it cost around $300 but it was a gift that I had purchased for my friends and family during my Swiss vacation and I wanted to distribute them after I arrived back in my home in US. So the first thing I called the hotel from USA explained my situation. Incidentally, the gal who answered the phone was the same who had checked me in, and she quickly recognized me. I told her that I’ll make arrangements to have the chocolate packages picked up from the hotel. She stated that the cleaning people had not reported any leftover items and she cannot help as thereafter the room was given to other hotel guests. She directed me to write an email explaining my situation, which I promptly did, and that they would respond very quickly. But now it has been three days since I checked out, but so far no response. Meantime, my friend who was also traveling in the neighborhood and with whom I would have arranged to get my items picked up, has also moved on and left the country. Long story short….. the callous attitude of one individual that too after the guests had checked out, has earned a poor review for the hotel. I hope the hotel management looks at this review and responds appropriately.

Poor customer service. I book the hotel 6 am and around 7 am I decided to cancel due to unavoidable circumstances. They still decided to charge me the full amount for a night just because I booked it and canceled it within one hour. I called the hotel customer service and they didn’t seems to be hospitable at all. I would not book this hotel in the future or recommend this place.

Moin Folks, bin geschäftlich viel in der Schweiz und eine Übernachtungsmöglichkeit mit einem guten Bett ist extrem für meinen, unseren Rücken sehr wichtig und hier-Trompetengalaktisch ⭐️⭐️⭐️⭐️⭐️⭐️ Ab in die Garage, zack ein Stockwerk höher, einchecken und flott ist das Administrative erledigt, hoch aufs Zimmer und Perfekt👍 Für mich einfach ideal die Lage, runter von der Autobahn und recht, recht und links in die Tiefgarage. Perfekt, 6 Sterne und geilogalaktisch. Viel Spaß.

Moin Reisende, flott und kurz, von der direkten Reservierung bis hin zum einchecken, alles flott und sehr Perfekt. Die Zimmer sind sauber und reichen für 1-3 Übernachtungen und die Freundlichkeit lässt nichts anderes zu als, Hoppla ist sehr gut👍 Das Frühstück, okay, könnte a bissl mehr am Service und oder Speisen, Konfitüre Erdbeere und dann ist es Mega. Ich bin jetzt schon viele Jahre ein Fan und sehr zufrieden, für mich eben 5 Punkte, weil die Lage zur Autobahn mehr als ideal ist. Überzeugt Euch selbst.