Big Sky Hotel

First of all, I have to give a credit to a hotel staff called Maxim who did help to save his hotel’s reputation. When I did the checkin, already clearly declared that we had two guests to stay, but they reacted like being fine and accepted and didn’t need to do anything. However, in the second morning, when I was having breakfast with my old father (his birthday as well), the staff they suddenly asked me to pay my father’s bill for that breakfast only. I was so confused. I think in this case hotel should enhance staff training on check in; and in my opinion whatever who was correct, hotel junior should first perform instant judgement on how to do, but not kept talking, found your supervisor for seeking advice. And, for an elderly customer and just a day breakfast, in general, it’s totally easy and full of room to waive. Proper authorizing power should be given to manager level for efficient decision; and earning a better hotel image which was very cheap reputation to buy.

Perfectly stay to visit Chamonix! Room is clean and beautiful, service is reliable. Mountain sightseeing is amazing!

Very good facility, new, clean and modernly decorated room.