Résidence Pierre & Vacances la Rivière

We stayed at this hotel recently, and it was an absolute nightmare. The luggage room was locked, and we had no access to our bags when we needed to leave for our flight. The hotel staff failed to inform us that the room would be locked and reception closed and un-reachable. Even the emergency number at the entrance provided so solutions or assistance. As a consequence, we were forced to book private taxis and new buses to collect our luggage the next day, which cost us $800! What’s worse, the hotel took no responsibility for their mistake and refused to compensate us in any way. Will never stay here again. Avoid at all costs!

I felt like P&V is positioning to be the Ryan Air of accommodation: Penny pinching on basics that one takes for granted with any hotel stay eg shampoo, soap and toilet roll! I was shocked too be advised (at our time of need!) that one toilet roll is provided per room, per stay- this is just demeaning and was never explained up front, but was when I gently asked at reception a new roll and was told ”NO, One roll only, it’s in the contract…”. No care, no empathy just “it’s in the contract “ which actually it is not! This left a very bad impression of how low P&V would go to maximise profit. I honestly cannot believe such a basic human health essential is withheld, and guests are not only not warned, but humiliated by being sent out into the snow to buy more, regardless of time of day! Demeaning, mean spirited and shocking. Towels were thin and postage-stamp sized, Internet dreadful and there is no sound proofing between floors. Fine for those on a tight budget, well located, but I’m genuinely shocked at the shoe string budget they spend on simple basics/essentials. A 4pm check in was disappointing given our early arrival but I should have known that (my bad). Again, the deep disappointment was that the reception areas toilet is locked when the reception is unmanned. Borderline Fawlty Towers!

€200 deposit still not released after being assured it would be no more than 48 hours. Location fine for buses to ski areas. Walking distance to town centre. Room satisfactory. Towels were very small and not changed during a week stay unless you pay €9 per towel... advice from reception was to find a local Laundrette. Beds are short, if you are over 5'6 expect your feet to hang out the double bed or to sleep curled up if in a bunkbed. If you have a room overlooking the river, you will be woken very early by the bin collectors.

I was upset for not providing any informations regarding the parking or room style in your website. I learnt the parking space was charged once arrived. It was impossible to reserve on the website. As there were a free slot only for the day one, I took it but impossible to park there as space for too small for a SUV. The person in the reception wasn't able to tell me if my car enters or not even after I asked her. I was forced to park in a public parking place after paying for this. The foldable bed is very poorly maintained, and the mattress was uncomfortable. Towels are not provided and impossible to obtain in the reception as well as toilet paper. I needed to buy everything. I regret my stay here. I chose based on ratings on servals websites.

Le personnel est prévenant et se montre disponible. Par contre, au niveau de l'appartement, il va falloir prévoir une mise à niveau : les casseroles et poêles avec un revêtement anti-adhésif sont rayées (PFAS ?), il manque un plat, un saladier, une planche à découper... La salle de bain est bien usagée (moisissures aux joints de l'écran de douche et au niveau de la faïence, rouille). Les menuiseries extérieures laissent passer l'air froid, c'était l'été, je n'ose imaginer l'hiver. Ce serait vraiment dommage de ne pas effectuer une rénovation globale de cette résidence si idéalement située.

Le personnel est prévenant et se montre disponible. Par contre, au niveau de l'appartement, il va falloir prévoir une mise à niveau : les casseroles et poêles sont rayées (PFAS), il manque un plat, un saladiet, une planche à découper... La salle de bain est bien usagée (moisissures aux joints de l'écran de douche et au niveau de la faïence). Les menuiseries extérieures laissent passer l'air froid, c'était l'été, je n'ose imaginer l'hiver. Ce serait vraiment dommage de ne pas effectuer une rénovation globale de cette résidence si agréablement située.