Maya Hotel

Quaint small intimate property. Friendly staff and well appointed spacious room

The rooms are nicely built but not maintained well. The dustbins have no bags, the tiles in the washroom are falling apart, the shower knob is broken and the toilet has marks in it. Bedside lamps were also broken.

Been staying at this property from last 8 years but this time the stay was horrible. I feel the property is well past its lifespan and needs urgent renovation. Stayed at room 111. Many issues observed. Here it goes Main door lock didn’t work despite many attempts with card key. Finally staff used master key to open after repeated attempts. Once door is locked from inside it still moves. Very disturbing at night. Sounds as if someone is trying to open it. Phone now working. Reported at check in. Replacement phone brought but even that didn’t work. Finally I was left with broken phone. Refrigerator didn’t work. Chocolates inside found melted. May be no one checks also. AC runs at a preset temperature no matter what u try to do with the remote. During check out I asked for complaint or feedback registered it was found absent. Instead I was handed over a feedback card which I didn’t fill bcoz I wasn’t sure if it would reach the concerned person. One good point about this visit was that their breakfast has improved a lot in taste. I really enjoyed it in the morning. For rest of the points I think team should really reconsider their amenities and infrastructure. Hospitality was amazing as usual. Staff is very efficient in services but even they are struggling with lack of proper backup to address customer grievances regarding room amenities.