TownePlace Suites Phoenix Chandler/Fashion Center

We sold our house and stayed at Towneplace For a few weeks in between houses. We had an excellent experience. From Robert the Manager to the entire staff. If there was anything we needed they were there to help We would definitely stay there again

Recently stayed in this hotel and booked 2 double beds for 7 nights staying, but when come to check in I was told by the gentleman at front desk that the rooms was overbooked. There was 5 other families with kids and same situation. Second problem we were upgraded to a suite which was nice, but I had to take the couch and allowed my daughter to sleep on the bed with my wife. The room itself was not clean the toilet where dirty, bathroom floors water damage because of no doors to the shower and constantly putting towels on floors to protect it from more damages. The bathroom also didn’t have air ventilation at all, but the parts of room problems carpet was ripped on the edges between hardwood floors where will have to walk through on it all of the time. Stepping on carpet staples not safe. Breakfast are hit and miss sometimes you get lucky if employee was there to bring food out. Having over 25 years in the Hospitality and knowing that this hotel is in a good location, makes me sad that management are not doing their best to keeping this place clean and safe for its guests. Gentleman who checked us in was running around trying keeps all of us happy while making sure everyone is gonna have a room to sleep. Come to find out he was working by himself and no help. Management how would handle a lots of angry guests screaming at , but you working by yourself? As because of my background I knew how to handle the situations and not take it on the staff but trying to get them help and maybe this would.

Typical Townplace hotel, with wide rooms and basic settings. Check-in was very good and friendly, the room was OK, although the aircon was quite noisy. Breakfast buffet is a bit poor but all in all aligned with the hotel charge, that is very reasonable.

I made a guaranteed reservation for this hotel three weeks prior to my stay through the Marriott website. I am a Marriott Bonvoy Elite member and always, if possible, stay at Marriott properties. Upon arrival, after a 5 hour drive, I attempted to check in. I was told that "Sorry, we don't have room for you. We have moved you to the Drury Inn and Suites just down the road." I told the young lady that was not acceptable and please find a nearby Marriott property rather than the Drury Suites (not a favorite chain of mine anyway). After 30 minutes she did find a room at the Marriott hotel about a mile away. I was upset on several levels. First, that they would move someone with a guaranteed reservation without consent to an off brand property. Second, that they would not have contacted me to inform me of the switch. I suspect it was because the rate I had booked was 2/3 of what they were booking the hotel on the day I arrived. I had wanted to arrive a day early, but when I saw the rates for that extra night (in excess of $235 for an additional weekday night, I decided not to arrive early. Clearly to this hotel, brand loyalty doesn't exist; the word "guaranteed" means nothing; and customer service is sadly lacking. For obvious reasons, I won't be staying here ever.

Stayed her for 2 nights while visiting relatives. The room was clean. The bed was comfortable and the towels were soft. They upgrade me to a larger room as I am Titanium with Marriott. The manager was very personable and welcoming. The breakfast choices were average but fresh. The only negative was that we were gone for the entire ay and there was no maid service to our room. Over all this is our 3rd or 4th stay here and each one has been up to par.

I can't tell you what this hotel is like, because they reneged on a confirmed reservation that I had made a month in advance. I didn't know this until I arrived. TownePlace put me up at their expense at a Marriott "resort" farther from my ultimate destination. TownePlace desk staff acted as if I should be excited about the free resort stay, when all I needed was a room for a single night. My longer drive the next morning was not welcome. I assume that my "overbooked" room went to someone who paid a higher price and to whom Marriott did not have to award Bonvoy points.