Hilton Phoenix Chandler

good location, safe place, room is modern and comfortable.

一般般吧，不是高級酒店的服務標準

Hotel is great regarding how nice it is. We had to get a hotel bc our air conditioner went out. We checked in around 1am. The girl at the desk was friendly with quick check in. She had told us that she would put the date as August 2nd and check out August 3rd. Our keys weren’t working to get back into the room. My husband went down to speak to the front desk. They said we had to check out because they have us for August 1st to August 2nd. We have an email showing our stay is from August 2nd to August 3rd. The front desk said there’s nothing they can do because we booked through *******. We had to pay for another night because our air conditioner is not fixed yet. We spoke to ******* and they called the front desk. They are not willing to refund even though the email states August 2nd-3rd. ******* escalated the issue and will look into more.