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Verifierade recensioner
Läge och interiör9.0
Bekvämligheter8.8
Service9.1
Renlighet9.0
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Gästanvändare
Deluxerum i kingsize
Bodde på mars 2025
Res med vänner
1 recension
5.0/10
Publicerades 21 apr. 2025
I recently stayed at MUYI H Hotel, and it was without a doubt the worst hotel experience I’ve had in China. I feel obligated to warn others before they make the same mistake.
The hotel is old, worn down, and dirty. The facilities are poorly maintained, and the overall hygiene level is far below acceptable standards.
To make matters worse, in an apparent attempt to save on electricity, the air conditioning is frequently turned off — even during hot, humid weather. When we complained, we were told they were “letting fresh air in,” which is ridiculous considering the rooms are sealed with no windows. After our feedback, they briefly adjusted the temperature from a central control, but then sneakily turned it off again. Sleeping in that kind of heat was unbearable for everyone in our group.
The beds were also extremely soft and uncomfortable, leaving all of us with backaches the next morning.
Even in a tough economy, compromising basic guest comfort and cleanliness is not the answer. By doing this, you’re only pushing your customers away.
I strongly advise everyone to avoid this hotel at all costs — regardless of the season. Whether it’s summer, spring, or winter, the conditions are unacceptable and unlivable.
Översätt
Svar från boendet: Dear guest: Hello! Thank you for taking the time to share your stay experience with us. We are very sorry for not being able to provide you with a perfect stay experience after seeing your review,. We deeply regret not helping you handle this issue in a timely manner during your stay at the hotel. Any problems encountered during your hotel stay can be resolved by calling the front desk to dial zero in your room. As for the air conditioning issue, since our home is equipped with central air conditioning, in order to balance guests' feelings, the temperature of the air conditioning is adjusted by the engineer every day based on the temperature of the day. If you need to adjust the temperature, you can directly call the front desk, and the front desk will immediately assist you. Due to the recent significant changes in weather in Hunan, with a large temperature difference between morning and evening, and varying levels of perceived heat, it is important for you to pay attention when going out. We value the suggestions and feedback from every guest, and any issues you raise will be addressed and followed up by relevant departments. We look forward to your next stay and hope that you will have a different experience. We apologize deeply for any inconvenience this may cause. Wishing you a happy life and all the best~
Gästanvändare
Rum Mini
Bodde på mars 2025
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Bathing in the hotel bathtub is very comfortable, and the front desk yuanyuan service is warm .
Översätt
Svar från boendet: 小弈明白,遇見就是天意,擁有都是幸運,遇見你,還擁有你的美評,就是小弈莫大的幸運。
Anonym användare
Rum Mini
Bodde på feb. 2025
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 22 apr. 2025
The hotel is really good, with a great location, excellent service (sansan), good breakfast, and room number!
Översätt
Svar från boendet: Dear guest, thank you for your support and recognition of the hotel. We are honored to serve you and delighted to be here. The hotel is located in the central area of Wuyi Square, with convenient transportation, and can meet your needs for both business and leisure activities. We look forward to your visit again.
Gästanvändare
Rum Mini
Bodde på feb. 2025
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 7 maj 2025
The hotel has a superior geographical location, with direct subway access and good front desk Lulu service
Översätt
Gästanvändare
Rum Mini
Bodde på feb. 2025
Annat
1 recension
10.0/10
Enastående
Publicerades 9 apr. 2025
The hotel is located in Wuyi Square, with a good location and convenient transportation. The front desk has Nina's friendly and thoughtful service
Översätt
Svar från boendet: 小弈明白,遇見就是天意,擁有都是幸運,遇見你,還擁有你的美評,就是小弈莫大的幸運。
Gästanvändare
Rum Mini
Bodde på jan. 2025
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 29 apr. 2025
We booked a room on Ctrip and asked if foreign guests could check in before the trip. The front desk staff member Nina answered yes and arranged a room for me as per my request. I was very satisfied with the trip
thanks
服务:nice
Översätt
Svar från boendet: 親親的五星好評收到,立正敬禮,保證今後更加努力,不負如來不負親,比心
Woshitoutou
Superior Svit - 1-Rum (1 vardagsrum)
Bodde på jan. 2025
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 19 feb. 2025
The hotel is in a good location with central air conditioning. Nina's service is friendly
Översätt
Svar från boendet: 親親的五星好評收到,立正敬禮,保證今後更加努力,不負如來不負親,比心
Gästanvändare
Rum Mini
Bodde på dec. 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 5 feb. 2025
The bathtub is 1.5 meters long, and I can lie down completely, which is pretty good for a bath. The room is quite large the bed is very soft, and there's nothing to complain about. The overall feeling is not bad, and the main thing is that the location is very convenient. you to the front desk sister Lu Lu for the recommendation, and I'll come again next time.
Översätt
Svar från boendet: 親親的五星好評收到,立正敬禮,保證今後更加努力,不負如來不負親,比
Gästanvändare
Rum Mini
Bodde på jan. 2025
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 26 mars 2025
NINA very good nice to meet you
Översätt
Svar från boendet: 親親的五星好評收到,立正敬禮,保證今後更加努力,不負如來不負親,比心
Gästanvändare
Rum Mini
Bodde på apr. 2025
Par
8 recension
4.5/10
Publicerades 8 maj 2025
I changed date of bookings with the hotel. I got the confirmation from trip.com. When I arrived, the hotel staff said they have no records. I felt very angry.
Översätt
CHYECHYE
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Res med vänner
4 recension
10.0/10
Enastående
Publicerades 30 okt. 2024
This hotel is strategically located nearby the popular Wuyi Square & IFS building. Surrounding with Shopping Malls & Eateries. Walking distance to Metro Station.
Hotel front desk staffs are cheerful & friendly. Fast & smooth during check in. Room is very spacious with large bed size. Well housekeeping, nice & neat cleaning by the staffs. Wash room & toilet is large space with bath tub too. High flooring 15-24 level with city view.
Breakfast serving buffet style but can be improved better with more varieties food serving. Overall recommend to be first choice hotel when visiting here, CHANGSHA MUYI H HOTEL!
Översätt
Svar från boendet: Hello! Thank you very much for your warm evaluation! Ba Jin once said, "Beautiful and warm things are in the depths of memory." There is warmth in memory, warmth in memory. Through the vicissitudes of time, warmth is our hotel and the language you use to evaluate it. Warmth settles in the depths of memory and flows through every moment of our service. I hope Changsha Muyi H Hotel will be forever warm in your travel memories! Welcome to experience our sincere and warm service again!
Auddma
Deluxerum i kingsize
Bodde på jan. 2025
Res med vänner
9 recension
5.5/10
Publicerades 25 feb. 2025
No heating system in the room, and it’s freezing! Don’t recommend this hotel unless it’s summer time.
Översätt
Svar från boendet: 親愛的顧客,感謝您選擇入住我店。對入住中出現的問題我們表示最誠摯的歉意,希望下次入住時您能及時聯繫前台,我們會通知工程師傅後台調高温度或者給您更換房間,期待您的下次光臨!
KennyTYC
Superior Rum - 1-Rum (2 sängar) (1 vardagsrum)
Bodde på nov. 2024
Familj
4 recension
5.5/10
Publicerades 17 dec. 2024
Location is great, right smack at Wuyi Avenue. However the hotel is rather run down, lift is limited, hence long waiting time just to get up and down from the room. Service could be better.
Översätt
Svar från boendet: Dear guest: Hello! Thank you for taking the time to share your stay experience with us. We are very sorry for not being able to provide you with a perfect stay experience after seeing your review,. We deeply regret not helping you handle this issue in a timely manner during your stay at the hotel. Any problems encountered during your stay can be resolved by calling the front desk in your room and dialing zero We value every customer's suggestion and feedback. The issues you raised will be addressed and followed up by relevant departments. It is your supervision and guidance that enables us to continuously improve. I apologize deeply once again. Wishing you a happy life and all the best~
ThaisilK
Rum Mini
Bodde på apr. 2024
Ensamresenärer
32 recension
9.5/10
Otroligt
Publicerades 1 juni 2024
Great location, room clean but old design.
Shower curtain very old and dirty by mould, but the location it more than top 10, staff helpful by WeChat.
ABF full function
Översätt
Svar från boendet: Thank you for your affirmation. Welcome to Changsha next time.
Gästanvändare
Giant Screen Audiovisual Family Room - 1-Room (2 Beds) (2 Living Rooms)
Bodde på okt. 2024
Annat
5 recension
9.5/10
Otroligt
Publicerades 18 jan. 2025
Although the hotel is a bit old & the air conditioner heater not heat anymore, but their customer service is great as they quickly send us a air heater fan after we called for customer service and tell them about the air conditioner situation. (The Weather about 10-15 degree C at that time).
The room is clean and big; strategic location.
Översätt
Svar från boendet: 尊敬的賓客:您好!當我們看到這條評價時,看到您的點評真的是太桑心遼,真的非常遺憾我們沒能讓您感到滿意,雖然説蘿蔔青菜各有所愛,但沒能讓您滿意我們真的也是非常自責的,讓您帶着不滿離開酒店我們真的是萬分心痛。酒店總共有擁有300間客房數九種不同的房型,並在2020年期間整層裝修了新的樓層16樓,希望下次能再給我們一次機會讓您滿意