Langham Place Changsha

1) We asked to help with luggage’s and the bellman asked: “Do you have a lot of baggage?” I said: “of course”. Unwilling to help. No greetings. 2)Front desk: no greeting when approaching. Instead we greeted them with a “Hello, we have a reservation”. No one even said hello after we greeted the staffs. 3) Confusing ticket system. Took a long time to get tickets for the nearby parks.  4) Amenities: Water wasn’t hot enough to take shower in the first night. Smoking smell in the first 2 days across the building. AC were not cooling down the room instead just fan blowing in the last 2 days. What are great way to save operating costs.  5) Check out: still no greetings, we greeted them and said thanks. No thank you from anyone from the hotel.  6) Dining: Chinese restaurant offers great services and foods. Breakfast service is horrible. We paid and we thanked all the staffs, no one single staff said thank you. Except house keeping staffs, who are the only hotel members who are showing courtesy and respect.  Totally not recommending this hotel as the city has so many newly opened international branded hotels. This hotel is even worse than the InterContiental Changsha in terms of reception and concierge services. Definitely not come here gain. Bye Bye

Date of Stay: March 31 to April 2, 2025 Overall Experience: 5/5 I had an excellent experience staying at Langham Place Changsha. Despite its location being a bit further from the main attractions, the surrounding area offers plenty of theme parks, making it an enjoyable place to stay. Service and Hospitality: 5/5 A special thanks to the reception 小张哈 and all the staff for their exceptional hospitality. They were incredibly attentive, friendly, and made me feel welcomed throughout my stay. Facilities: 5/5 The hotel facilities were fantastic and exceeded my expectations. Everything was clean, well-maintained, and provided great value for the price. Value for Money: 5/5 Considering the overall service and facilities, I found the value to be excellent, especially when factoring in the numerous theme parks nearby.

Appreciation to Ms Sarai CHANG 張思逸 We family of 4 stayed there for 2 nights as first part of the X’mas trip to Changsha. Trip.com package was so amusing that, apart from breakfast, the stay included 2 complimentary tickets to Happy Snow Park 歡樂雪域, 5 mins walk from the hotel. While we were puzzled and felt helpless at the hotel front desk about the inability to redeem the free tickets due to the fact that we did not possess China Identity Card (which were needed to redeem and activate the tickets), we were lucky to have Sarai’s patience and effectiveness in coordinating with the Snow Park to sort things out smoothly. She was so caring and responsible that she kept following us up via WeChat to ensure things went alright. I would say the great hospitality from her made a very good first impression of not only Langham Place Hotel, but also Changsha overall. We had a great time at the Snow Park and an enjoyable stay, it could not be without her assistance. Thanks again Sarai and Langham Place!

设施：room is big and bed is comfortable but winter cannot set air con. temp inside the room ; very hot 卫生：clean 环境：very close to the snow park, walking distance 2 mins; and they have buggy to send to the ocean park 服务：front office service very good, they offer tickets purchase tips; buggy service to the park etc

Very friendly hotel staff! location is very close to the surrounding amusement parks and the subway station.

Nice hotel, high quality facilities, all very clean and staff was super friendly. The only drawback was the room temperature because even though it was november, sun was very strong and room was very hot inside (27º) and the aircon was not working, we ask for it and they did not switch it on because they said it was november and yet, the room was too hot to enjoy our stay. I hope they can improve such point. Thank you.