JW Marriott Hotel Changsha recensioner

Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening. In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.

—— 長沙酒店誰為峯？ —— —— J W萬豪 瑞吉就是頂！—— 作為老長沙人，第三年再入住 感慨一下，客人一年比一年多 前兩年替我安排好住店的趙娜經理，離職了，有點想念； 幸好，從原來瑞吉過來的 吳書郴 經理 銜接上 幫我解決了 入住問題，沒有產生服務崩塌感覺…… 長沙JW萬豪酒店成為商務出行與度假旅客的熱門選擇。我想應該有以下原因： 一、核心優勢 1. 地理位置與交通便利性 酒店位於長沙市主幹道，離地鐵、高鐵、機場不遠，適合商務與旅遊雙重需求。周邊商業配套成熟，擁有非常好的高層觀景視角（如湘江、橘子洲頭、城市景觀） 2. 客房設計與設施 ◦ 設計風格好：採用冷暖色調搭配，搭配皮質元素，兼具商務穩重與居家舒適感。 ◦ 硬件配置新：配備席夢思記憶床墊、多種枕頭、TOTO智能馬桶等高端設施， ◦ 細節亮點多：膠囊咖啡機、TWG茶包及定製中式茶具，毛巾被套，體現品牌對細節的把控。 3. 餐飲體驗 ◦ 自助早餐：以中西美食結合、輔以湖南米粉等為特色，品類豐富且支持個性化調味。 ◦ 行政酒廊（35層）：適合商務洽談或休閑小憩。 4. 康體與休閑設施 ◦ 高空泳池與健身中心：33層室內恆温泳池（無邊設計）搭配24小時健身房，器械齊全，非常舒服。 ◦ 還有水療中心 二、服務與性價比 1. 管理水平高 國際大品牌管理水準，遠超行業平均水平；房務總監 饒保林 先生 身先士卒，大堂值班，待客熱情，服務周到，呈現出J W萬豪酒店優秀管理者形象…… 2. 服務質量好 員工以熱情高效著稱，感謝前台 何嬋 小姐在入住時給予的個性化關懷，感謝客房服務的 張嚴小姐 及時響應快，解決了問題，充滿了温暖與愛。 3. 對攜程客户非常友好，綜合性價高 ◦ 給予房型升級等待遇，比 長沙柏悦 要友好得多 ◦ 定價與配套，相比同區域奢華酒店瑞吉、尼依格羅具有更強競爭力 三、成熟穩定的進步 雖然三年我都是五星評價，但是進步還是明顯的，從體系運行到衞生條件，再到客户體驗……瑞吉酒店過來的 前廳經理 吳書郴 女士 給出了最完美的答案[強][強] —— 東風知我欲 —— —— 晨雨覆滿身 —— —— 陽春佈德澤 —— —— 萬物生光輝 ——

長沙非常棒的一家jw萬豪，無論是網上還是線下都很細節，入住前會致電歡迎電話諮詢需求準備好小童洗漱用品，浴袍等，達到酒店一樓的禮賓會把行李送到房間並介紹，空中大堂35前台辦理入住快速專業，早餐豐富、無邊遊池小孩很喜歡，表揚傑森一路上的噓寒問暖很貼心，推薦的美食也非常棒，下次還會選擇入住推薦。

設施：設施非常新，萬豪風格繼續傳承 衞生：非常乾淨，每天晚上都好好泡澡了 環境：出行巨方便，回學校（長沙理工）走幾步到了，塗家沖地鐵站也就在樓下 服務：特別感謝行政酒廊的許丹小姐姐，第一天我們到的太早了，房間還沒有好，又特別累，不想出門逛，就一直在行政酒廊麻煩許丹小姐姐，一會兒咖啡一會兒水一會兒充電寶一會兒問路問長沙菜（湖南菜）的推薦，做的那杯特調，好喝，不如就叫「長沙白夜」吧😄……還有曹慧小朋友，第一天晚上不知道酒廊的收攤時間，逛太晚了，又想喝兩口再睡，曹慧小朋友就放下手上所有的活計，立刻來調酒招待，聊天也超愉快，祝你享受工作，擁有自己想要的人生~~~