Hyatt Regency Changshu Kuncheng Lake

酒店环境 设施 服务都很好 except the soundproofing omg the other night the noise from next door kept me up all night its insane

We really enjoyed our stay here. The facilities are very luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.

Staff was very professional and friendly. Swimming pool and food was amazing. Great hotel.

New, clean and nice hotel. Comfortable bed and large room. Nothing much nearby except one mall. Great pool.

It was a pleasant stay bit the AC wasn’t working the room and the hotel was cold

六一小童節朋友們帶娃相約常熟，選擇了常熟凱悦，環境衞生都很好，服務人員也是熱情有禮貌，我在早餐期間經常會看到他們有對長者特別關照，服務意識很強，但在此有兩點可給後面客人蔘考： 1，如果對房間浴缸有需求，特別是帶娃需要的，預訂時最好和酒店提前備註，因為酒店同樣房型有的會配浴缸，有的則沒有。 2，這次特別預訂了嘉賓軒客房，因為會有行政禮遇，而此次入住則沒有很好的體驗到這項服務，酒店是説節假日人比較多，需要排隊，進去也幾乎已經沒什麼可吃得了。同樣的價格，可以選擇更好的房型，如湖景房等，所以相對比較失望。酒店其實也可就節假日如無法滿足嘉賓軒客人做出些相應的解決方案，如準備些小食給到房間等，個人建議。 再次特別感謝30樓層客房服務，熱情主動，我們的需求幾乎都能快速的給予解決。