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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.6
Service8.9
Renlighet8.7
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Gästanvändare
Familjerum - med utsikt
Bodde på mars 2025
Familj
8 recension
7.5/10
Publicerades 4 maj 2025
Nice hotel if you have toddlers or kids below 8-10 years of age.. lots of activities near the premises 🥳😊
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Gästanvändare
Familjerum - med utsikt
Bodde på mars 2025
Familj
2 recension
8.5/10
Mycket bra
Publicerades 5 apr. 2025
All works are kind and cleaned room. However sound insulation is not fully secured, too crowded for breakfast time and limited restaurants around the hotel. To me and family members, zoo and circus were motivated so I have satisfied overall condition.
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VAHAGN
Bodde på jan. 2024
Familj
3 recension
4.5/10
Publicerades 8 feb. 2024
“The hotel is called ‘Zoo Hotel’ but it doesn’t offer access to the zoo. The rooms for families could be safer for kids. The food is okay, but the coffee is terrible. The location is great, though.
Översätt
Svar från boendet: 尊敬的客人,非常遺憾此次入住體驗未能符合您的預期,我們已將情況逐一記下,並反饋至酒店管理層,同時也針對服務欠佳,包括如何加強員工培訓以提供更好地服務,如何優化酒店產品以提升客人入住體驗等。誠摯希望您可以再次光臨哦。見證我們和小夥伴們的成長與進步,我們定將為您提供更優質的服務體驗,相信下次再見,我們可以做得更好讓您滿意呢!
tequila_cn
Animal-Themed Family Room
Bodde på juli 2024
Familj
4 recension
7.0/10
Publicerades 4 aug. 2024
Second time staying in the hotel and most problably the last time. We chose it for the bunk bed for kids and the location easiness to get to the waterpark and zoo. Best experience is that they gave us room even when we reached around 10AM, last time we had to wait for long time. Good selection of breakfast, especially if you like Chinese food, our family enjoyed it. Now not so good thing, had to ask the front desk to have our bed made even after keeping the sign on for clean up the room and coming back to the room during evening time. Cleaning staff said had to call front desk to change the used cups after drinking coffee she cannot change it. Overall Ok experience.
Översätt
Sam - Hangzhou
Animal-Themed Family Room
Bodde på dec. 2023
Familj
4 recension
10.0/10
Enastående
Publicerades 5 jan. 2024
It was really good trip and amazing experience in this nice design hotel. The room was quite noce with the special zoo design which made kids really happy, they where happy with the bed type , with the tub in our bathroom. It was so close to all important and very fun places, next to the Safari park, ice palace (you can take snowboard and ski ⛷️ ) Ancient town etc…
And the costumer service is really nice , they are so helpful, we where having problem with our minibar it was not working, so they brought us everything we need(and even more) in several minutes.
The breakfast was really yummy and western food, but tbh you can find everything you need there not just western or Chinese, they made for us amazing Americano ☕️
Översätt
Anonym användare
Animal-Themed Family Room
Bodde på okt. 2023
Familj
14 recension
10.0/10
Enastående
Publicerades 19 nov. 2023
双人大马戏演出门票:good!
Översätt
Svar från boendet: 尊敬的客人,謝謝您的喜歡和支持,您的滿分好評是我們最大的動力,我們一定會繼續努力堅持做得更好的,祝您生活愉快,工作順利。
AB16
Familjerum - med utsikt
Bodde på sep. 2023
Familj
1 recension
8.5/10
Mycket bra
Publicerades 10 okt. 2023
Staff was really cooperative, specially the english speaking staff,
breakfast was just ok, it was nice experience,
Översätt
Svar från boendet: Your satisfaction is our greatest honnor,I hope you're happy every day.
Gästanvändare
Gästrum - med utsikt (dubbelsäng)
Bodde på mars 2023
Familj
9 recension
3.5/10
Publicerades 4 apr. 2023
Let's start with the good. The zoo was nice with a large variety of animals to see. We spent about 4 hours at the zoo and saw just about every thing. We did not watch any of the animal shows. The view overlooking the zoo from our balcony was beautiful. The circus show was the highlight of our stay. The circus show was very well done and the entire family enjoyed the show from start to finish.
Now the BAD! The room's floor was filthy! It was covered by a layer of dust. The bathrooms ventilation didn't work effectively. The room's wallpaper and paint looked like a child applied it. The door handle would fall off every time we opened the door. The fire safety equipment was not up to code. Just watch the videos.
And the worst was the lack of dinning options in and around the hotel. What was available was not very healthy or appetizing. Oh! And children over 1 meter had to pay for the breakfast buffet! First time we have had to pay for a breakfast buffet for my son who is 113cm.
Overall, it just felt like this was a cheap hotel trying to pose as a classy family resort. Everything felt cheap, as if the hotel was cutting corners and trying to save money. Not a very enjoyable or comfortable stay. We will not stay at this hotel again.
Översätt
Svar från boendet: Dear guest. Thank you for staying at the Dragon Dream Animal World Hotel. We are sorry to know that you have a bad check-in experience, your feedback is very important to us, we also feedback to all relevant departments and take measures as soon as possible, we will strengthen the training of staff hygiene and cleanliness, the hotel will inevitably leave a trace of years after countless reception facilities and equipment, and we will continue to strengthen the daily maintenance and maintenance of facilities and equipment. The hotel attaches great importance to the views of each guest, we will further improve our facilities and services, we sincerely look forward to your visit again.
Gästanvändare
Gästrum - med utsikt (2 sängar)
Bodde på okt. 2024
Familj
2 recension
10.0/10
Enastående
Publicerades 9 nov. 2024
ting bu c
Översätt
Gästanvändare
Familjerum - med utsikt
Bodde på jan. 2024
Familj
2 recension
4.0/10
Publicerades 14 feb. 2024
low,,,,,low
Översätt
Svar från boendet: 親愛的客人,非常感謝您抽出寶貴的時間分享您的入住體驗感受,綜合您在入住期間反饋的上述問題沒能給給您滿意的入住體驗深表歉意,請再次接受我們的真誠道歉,酒店會再加強整改措施並確保同類的問題不會再次發生。我們會不斷致力於完善每一個細節,請您不要因為此時影響到您的心情,願您每時每刻都開心快樂,期待您的下次光臨。