La Quinta Inn & Suites by Wyndham Houston East at Sheldon Rd

Overall the hotel was nice and updated. The restroom was nicer than the pictures on trip.com which was a plus. The room was clean except the shower was not sufficiently cleaned. The deluxe room was spacious and the hotel staff was helpful and polite. Would stay here again.

I paid over $500 for a week-long stay, primarily due to the hotel's proximity to where I needed to be and the Tesla charging station. Unfortunately, my experience was marred by poor service and practices. Yard maintenance staff were allowed to use a **** whacker near my car, causing dirt, rocks, and grass to be thrown all over it while I was charging. Even worse, hotel staff parked their large trucks in EV charging spots, blocking them from paying customers like me. They parked so close that their doors almost hit my car, and they weren't charged the $1 per minute idle fee that would apply to EV users. The hotel also charges extra for using the Tesla chargers, which I wasn’t informed about, and I was shocked to find a $1/minute idle fee if you leave your car plugged in after it’s fully charged. Meanwhile, staff parked in these spots with no consequences. When I complained, the front desk offered me a $20 car wash, which didn’t come close to addressing the issues. I have video evidence of everything and will be sharing this experience widely unless something is done to resolve it.

DO NOT BOOK!! I booked a room at the Sheldon Rd location on accident using the Wyndham app. Called the location when I arrived in town and realized it wasn’t the right location. I was told they couldn’t cancel it and I had to cancel through Wyndham directly which didn’t seem right because “why wouldn’t you be able to cancel if it’s for your location?” I called Wyndham as directed and was informed they couldn’t cancel because Sheldon Rd marked me as a no show and was charged for a stay when I never stayed and called to cancel. I’ve been given the run around for a month trying to have my money returned. I don’t recommend this location as I believe this is horrible business practices and should’ve never been charged in the first place.