Clarion Hotel Charlecote Pheasant

Superb, helpful and friendly staff at every interaction, they should be genuinely very pleased with the service they offer. Excellent food in the restaurant for dinner, only thing I’d perhaps change about breakfast is slightly better quality produce for the cooked sausages. But overall, an enjoyable stay in excellent accommodation.

Unfortunately although the staff at the hotel were lovely they were very understaffed so rushed off their feet. The actual accommodation etc was very tired and in desperate need of updating. We had a lovely large room in a separate little building (4 rooms?) and so was really quiet and peaceful, although incredibly dark as the vegetation was very over grown. The hotel was very well situated, it was just a shame that it desperately needed renovating.

Insufficient staffing level Our stay was overshadowed by a coach party booking - The other paying guests (clearly paying more for the privilege) were ignored because of the lack of staff. Breakfast was of a poor quality and the service was none existent. The Manager said that this had happened "quite a lot". Although the staff that were on duty were as helpful as they could be - The Hotel clearly has insufficient staff to deal with the number of guests and obviously rely mostly on coach parties for revenue at the expense of other guests. Our evening meal was also unacceptable. We were refunded the cost of the meal and the cost of breakfast. We checked out earlier than we had originally intended because of the disappointing experience.

Good, BUT Was ok - hot without AC but they tried with a fan. Main problem was ZERO water on the day of departure and we were not informed. I did complain and was told I'd be contacted with some resolution but that never happened. I needed a shower with the heat and there was none.

Average at best. Food choice on the night I stayed was very limited, and curry I had was poor. I wouldn’t stay again

Fresh air to beath... Good sized room, and being top floor able to open the window properly too.