Embassy Suites by Hilton Charlotte

I was there two days with my family. Highlight of the stay was interacting with the staff. Especially, the breakfast crew; they were personable, friendly, and attentive. My omelette was perfectly cooked. In the evening, I sat at the bar; although, extremely short staffed, the bartender was pleasant. The location was central to the places that I like to visit. The room needed a little attention. There was food or dark drink residue in the sinks both in the bedroom and the kitchenette area and the coach had a few holes where the material on the inside of the sofa was coming out. Other than that, the room was okay.

The property is very nice and modern! I love the elevator set up and the room set ups! When we entered the room it was nice but the toilet was clogged…that was really the only thing that was wrong! Other than that, I would stay again!

I did not receive any housekeeping the ENTIRE STAY. Called front desk (after numerous times of trying) finally spoke to front desk staff ( who seemed to give no care at all). She told me "They will eventually get to my room". Breakfast bar ran out of food so we had to wsit about 20 minutes for them to replenish items. Homeless ppl was walking around as if they stayed there (actually was camped out in the bushes, in front of the property). The last day of our stay there was a big german Sheppard roaming free, the hotel front desk staff was unimpressed. SItting area in back was only two tables! It was the weekend of the PGA TOUR! I wouldn't recommend this property to ANYONE! The only person who was so incredibly nice was the bar attendant. Oh i forgot we ordered wings and they was cold as ice adter we waited for about 40 minutes!!! Needless to say they brought them back out (they had tp put them in the microwave) they was tougher than beef jerky! Asked for my receipt ay check out ftont desk vlerk wouldn't give me one because she stated I paid through ******* ( but yet you got paid correct?). Disaster!!!!!