Gästanvändare
19 oktober 2024
Where to start?? My company books a large block of rooms every 3 months in this immediate vicinity & our regular hotels were mostly booked so landed on this one...will go out of our way NOT to choose this one in the future. Some of the issues: - Rooms weren't ready upon arrival, some of us well after 4pm even for those that checked in early via the app. Mine was ready when I checked in but the cleaning crew was still frantically at work on my whole floor. HIRE MORE PEOPLE! Also I didn't get the room I requested & paid for. Instead of a king bed I got 2 doubles. Annoying. - Some of us were checked into rooms that hadn't been cleaned at all: trash in the bins, urine on toilet seats, dirty towels. Mine was clean but the liners were inserted into the trash bins, they were just thrown on top for ME to do myself?? - COCKROACHES IN THE ROOMS!! - Fairly trivial thing but the TV experience was horrible. There aren't apps on the TVs, you have to connect your personal phone to the public, unsecured hotel wifi, then connect to the TV with the Hyatt app, then open the app you want to use (Netflix, etc) on your phone & start/pause/stop from your device. The connection is so spotty that it constantly freezes & disconnects so my 1 hour show took 2 hours to watch. Brutal. These issues were all shared with our VERY LARGE company's leadership & we will no longer be booking multiple rooms for multiple days every 3 months here. We are going back to the Hilton or the newer Hampden/Tru & Springhill just a couple miles north of here.
Översätt