Charlotte Marriott SouthPark

Clean spot that was very well located. Stayed for a couple nights while visiting family

房間乾淨整潔

I recently spent at least five nights at the Marriott in South Park, Charlotte, during a month of frequent travel to the area. This hotel has quickly become one of my favorites, and here's why: **Location and Parking**: The hotel is situated in a beautiful, upscale part of town that is very walkable to a variety of shopping centers and restaurants. Parking is complimentary, and the spacious lot gives me peace of mind when leaving my vehicle. **Hospitality and Service**: From the front desk staff to the bartender and housekeeping, every member of the team was friendly, hospitable, and eager to help. Their warm demeanor made my stay even more enjoyable. **Room Amenities**: My rooms were nicely appointed, featuring comfortable beds, soft linens, and essential amenities like a refrigerator for keeping bottled water. The showers had excellent water pressure and were stocked with quality body wash, shampoo, and conditioner. **Dining Options**: The hotel boasts an on-site restaurant and bar, along with room service. Additionally, just a short walk out the back door leads to a shopping center with great dining options, including Mexican and Italian restaurants. **M Club Lounge**: One of my favorite amenities is the M Club lounge. It is consistently stocked with an impressive selection of snacks and beverages, including sodas, juices, and milk—all complimentary for elite status members or those who upgrade to M Club level. I enjoyed breakfast there several times, with fresh options like breakfast burritos, bacon, eggs, toast, and cereals. The attendant was particularly nice and attentive, enhancing the experience. **Overall Experience**: While I came across a few reviews mentioning unfriendly staff, those incidents seemed tied to specific issues beyond the hotel’s control. In my experience, everything has gone smoothly, and I’ve thoroughly enjoyed my stays here. I often compare other Marriott properties to this one, and it consistently stands out. Lastly, the value is incredible, as staying here can save you $30-$50 per night in parking compared to hotels in uptown or city center. Great job to the hotel operator and all of the staff for creating such a welcoming and enjoyable environment!

Gorgeous renovations! Greeted warmly as we walked in. We were given a couple drinks on the house as it was our anniversary! Loved the rooms & the pool & bar/restaurant areas! Great M Club room! Ethan at the bar makes some fantastic potato chips!

We enjoyed our stay at the Marriott Southpark location. The rooms are comfortable and clean great bedding and pillows. We enjoyed the extra little perk lavender pillow spray. This location is great lots to do cute shops and restaurants easy to walk around. Wonderful friendly staff special thank you to Ivy Daniels , Ryn and Ty they made us want to stay longer. Extra thank you to Ty who helped ease our anxiety when alarms went off in the hotel and we had to leave our rooms ,Try came by and spoke with us easing our worries. This hotel is now added to my favorites when visiting Charlotte .

I had an issue with my safe at 9;45pm one evening and they sent Doug to address it. Despite having equipment that wasn’t working Doug stuck with the problem until he got it resolved even though it took 45 minutes. He was helpful and polite and just GREAT!!

My wife and I had a wonderful stay at the Charlotte Marriot South Park. The location has everything you need within walking distance but what stood out the most to me was the great customer service....Marilyn was wonderful she made sure we had everything that we needed to have a comfortable stay.

Marilyn always takes care of me when I’m at this hotel. She is amazing and Marriott should know how she goes above and beyond for guest. She like the Mother you need after a long travel- always attending to your needs. Weather it’s food, drinks or a quick checkin or out she makes it happen. The hotel is always quiet and safe. I always make it part of my travel plans when in the Charlotte Southpark area.

I understand we cannot control how other people behave, reason why I am not blaming the hotel my very bad experience overnight. My room was a connecting room, at around 1 am we had neighbors come to the connecting room making a lot of noise, banging on the doors, probably completely drunk. I waited for about 30 min and they wouldn’t stop. I called the front desk, Marilyn answered and she already knew who the 2 guys were and immediately called the other room. Despite her calling and asking them to lower their voices, they kept making noises. I am a health care worker, came from Asheville to take a breath after a week of work after the Hurricane Helene destroyed us, the last thing I needed was impolite people waking me up in the middle of the night. I went downstairs at around 2:30 am to talk to Marilyn. At that point I wanted to cancel my stay for the next day but, because I had booked through a third party, she couldn’t cancel my stay. However, she did everything that she could possibly do to make me feel better and less frustrated with the situation. She moved us to a better room and without a connection with other room, also provided us with other benefits on the next day. I rated as “very good” this hotel because of the people that work here and the comfortable room and amenities. However, my stay unfortunately was not excellent due to other customers.