We booked our room the same day and had no issues checking in when we arrived. However, we went up to our room that was suppose to sleep 6, and saw that the whole pull out couch was missing. The foot stools and coffee table were the only thing left. We asked to switch rooms or for a roll away bed for our kids or a couch to be put in our room. We were told since we booked 3rd party and they sold out there was nothing they could do. We have four kids and even stuffing three in a bed forced our teen to have to sleep on the floor. They didn’t even offer us extra blankets or pillows. They were incredibly unhelpful. We only chose that hotel because it slept 6. We will not be returning.
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