Omni Charlotte Hotel

Nice customer service

Loved the room. Spacious and well appointed. Also, the old fashioned that I was poured in the lounge was huge and delicious! The location was a convenient five blocks from the convention centre and NASCAR museum. Also, it was right next to the arena.

Impeccable cutomer service and fantastic rooms. Clean and well designed. Great location and walkabilty to the convention center. The room was just like the property pictures, great water pressure and hot water. Outdoor pool and fitness center on site. Starbucks located on the lower level. Restaurant onsite with plenty of other options just steps away. As a single lady traveling I felt safe even walk back from the convention center at 9: 30 pm. With every return the team was there greeting you with a smile. Fellow team members staying at the Hilton did not have the same enjoyable stay but stayed due to location to the event center. Two extra blocks are worth it if you are looking for a great stay. Highly recommended

The property is well located, central to the city. The rooms are well appointed, access to an awesome local gym ( within the hotel complex), friendly staff are just some of the many plus points. The rail system is a short walk away. The rooms are spacious, comfortable and offer great views of the city. The poolside rooftop bar/area is quite nice and is a great photo-op spot.

Upon arrival, you are greeted by the Valet. They are very friendly. The hotel was clean. The problems: It lacked an elegant/inviting smell that fresh flowers/plants bring or even a spray, anything to take away the stale city air smell. The checkin process took longer than I thought it should. We were assigned a room that smelled moldy/"weed", shower did not work well. We switched rooms to a new room the next morning. The new room had a few issues: the toilet would not flush properly, all the drains were slow to drain. Maintenance did come to fix 2 of the problems, the 3rd was going to need more time which I felt could be done after we left. The billing system needs to be updated; we preordered hotel credit and parking but when we got the bill it was incorrect. I had to talk to the front desk to get it fixed. He was nice about it- but it was my vacation time wasted as I had already spent time doing it. Seeing your bill online and checking the emails is inconvenient. Why not be able to access it on the TV. The hotel was quick to respond on towel request and bringing food orders. The pool is refreshing! (not heated) it was a great way to cool down. The pool area is nice with games, clean, and plenty of towels. The work out facility looked great! The location is good for restaurants. The breakfast spots are delicious. One sidewalk around the hotel is flithy, smelly and have many people milling about. It did not feel safe to walk alone. The city itself has trash everywhere.

Great place to stay, with professional and hospitable staff. The breakfast service in the restaurant can be slow, so allow enough time. Use your data. If your reservations indicate that you're booked to capacity, make sure that you retain adequate staffing to deliver a high quality experience in all areas.

My sister and I came up to a Charlotte for a concert, and stayed for two nights. The location was great, the food was amazing, and the customer service was above and beyond. The hotel has everything right at your fingertips, and is in a great location for people who have never been to Charlotte. Upon our checkout, we were helped by Clarissa. She stood out with her excellent customer service and making us feel welcomed back as family. She went above and beyond during our stay, and it was so greatly appreciated.

Denis, Reginald, Mateo, Walter, and Isaiah were amazing taking care of us at the Motor Lobby. They took care of our luggage and were so kind. The staff was very pleasant and helpful. I would definitely recommend staying here and would stay here again.

Rooms were very clean. Great water pressure in the showers. Denis, Reginald, Walter, Mateo, and Isiah were outgoing and energetic when welcoming us. They were very helpful with our baggage and helping us load everything into our cars. Overall a great experience.