SpringHill Suites Charlotte Airport Lake Pointe

Very good!

又續住了一晚，退房後發現幫同事訂的多扣了一天房費，原來攜程訂的都是房費已經付了。與攜程溝通後，幫我解決了多付的問題，非常感謝攜程。

#好評#對酒店氣味，房間佈局，房內採光，鄰近餐廳，性價比，走廊隔音滿意；第一次入住，感觉非常棒

早餐一般，不是天天主動打掃

Terrible Breakfast! Hotel in good condition, rooms clean, bed comfortable. Breakfast is horrible compared to other SpringHill’s we’ve stayed. Would appear the owner is attempting to conserve profits by offering a limited assortment. Additionally, the area where food is served was very dusty, like it hasn’t been cleaned in months.

******* completely messed up our hotel accommodations. We booked a "Park and Fly" at the Charlotte Hotel. We wanted to park the car on May 11 and fly out the same day. We also wanted to leave our car at the hotel and then spend the night on May 20th when we got back from our vacation. Well, ******* booked us staying at the hotel on May 11 and then didn't book us at the same hotel when we arrived back (8 hour flight) on the 20th. In fact, they booked us at another hotel where our car was not located. Complete "screw up". I have tried to get my money refunded (we didn't stay at the hotel at all) but can't successfully maneuver their website. Last time I work with them. Will try Travelocity in the future.