Best Western Ile De France Hotel & Spa

I had already paid the full invoice amount by credit card, yet I was forced to pay again. The staff showed no willingness to discuss or resolve the issue – absolutely unacceptable. This feels like a scam. I now have to resolve the matter through my bank. Avoid this place at all costs.

Worst hotel ever. How it gets a 4 star rating, not worth 1 star. Only one staff who tried very hard to please the very few guests. Room very small taken over with a 50 inch screen TV. Arrived after a 495 km journey tired and hungry to be told no food served on Sunday. Very tired and delipidated hotel. Breakfast was ok.

A welcoming staff upon arrival, however, a bad experience when checking out from the front desk staff who had an attitude when I requested for a refund on 3 breakfasts that I never had. The restaurant staff has no system in place to check thoroughly the hotel guest who desire to dine in their restaurant. The lack of insonorisation on the second floor was extremely disturbing with rude guests and heavy noises throught the night. Not a plesant and not a relaxing hotel. The cleaning staff was absolutely wonderful and friendly. The hotel front desk staff lady was very unpleasant with me upon my checking out after I requested a refund of the 3 breakfasts wrongly charged. Yes the hotel might have a great location for parking however the quality of the Best Western in this region does not match Best Western in the U.S.A..

The hotel was minimally staffed. Whenever we needed anything we had to search the building to find a staff member.

Arrived for two nights with a group on a battlefield tour. All seemed a bit odd. Staff very young and lacking real management. Restaurant very slow although food was good. Hotel is set on a major fast road with no real pedestrian access to the town and a real lack of taxis in the town. Overall an OK stay but really nothing the retirement for.

Wonderfully hospitable hotel and comfortable rooms - perfect for a stay with kids and dog. Spacious room with a super comfortable bed and sofa bed, and lots of room for our luggage and the dog bed. Room service was delicious, and breakfast offered everything one could want. Thank you for a lovely stay!