Center Parcs les Hauts de Bruyères

Dont believe TripAdvisor Negative Reviews are removed by TripAdvisor "Your review for Center Parcs Les Hauts de Bruyeres was removed" So I write my review AGAIN. Despite of any renovation this centre parcs is not worth the trip. Upon visiting the parcs, we were told EVERYTHING was available, soft play, play parks, cycling, outdoor play parks, EVERYTHING. This is not the case. This parc in particular cancelled everything, clearly knowing these activities were not available but with the fear of people cancelling they kept quiet. As a result, the lies, mean you turn up with the belief all is good but none of the amenities are available. If you say anything, Centre Parcs Les Hauts say its part of their contract that they do not need to deliver anything, so you dont have any room for compensation. In other words, you can book a premium price for a break and get none of the activities and its your fault for not checking in advance. We had an awful time here. Customer Services were not concerned and after sales service said their contract convered the concerns and to go away. SOOOOO disappointed with Centre Parcs. No way we will come here again. EVER

Really a mixed experience. On thé plus side it wasn’t the french holidays so the park was pretty empty by normal standards, this meant low queues for slides in the water park, not too busy outside and around the park. The water park is great. Really nicely done out, great river sauvage, nice cold pool and big hot pool, plenty of variation. Apartment (premium cottage) was as usual more than acceptable and really in wildlife, we had peacocks and squirrels outside the door each morning. But it did come with some downsides: the main slide was shut, a couple of the resteraunts were shut, and some things closed early. This wasn’t a big deal though. The main gripe we had was with pricing vs quality. Unless you head out there is no competition and Centerparcs and while we don’t mind it but there are limits. The pricing in the Italian is the same as we experience here in Switzerland, one of the worlds most expensive countries. The supermarket - carrefour - on site has prices racked up genuinely higher than we would accept - six euros for a small pre packed lunch salad for example. There is a McDonald’s on site but we had to actually complain at our McFlurry deserts that were less than half full and 5 euro’s each. We are really not that demanding people but this was just cheating. They reluctantly put a small amount more ice cream in. There is no completion and it really, really showed. Our breakdown for advise is: 1. Treetop adventure - pricey at 30eur each but is we’ll done. 2. Mini golf outdoor - 10 euros each person - complete robbery for a family of 5 to ask for 50 eur to play on a fairly bashed up crazy golf course. 3. Badminton - good value. 4. Archery - good but quite short. The gold medal though goes to the jetons to play arcade games or pool. Never ever have these been more than one euro and now they went up to 1.5eur per jeton with many games costing 2 jetons. For me, this is just too much by a distance and given this is meant to be a holiday for families is ratcheting up profit before the brand statement .

We are still here so this is fresh. We reserved our lodging through Airbnb, bought our tickets online, arrive at the dome to go, but we can’t go in. They don’t have the facilitiez to accept our QR code and give us our bracelets. We are told we need to walk back to the security gates with our small child to get the bracelets and walk back. And we need to do it every day we are here. This is absolutely unacceptable customer service. Shame on you Center Parc.