Chelmsford (Springfield)

Got put in 3 different rooms, first room the bathroom was filthy - second room had a literal poo left in the toilet and the bed had marks on, along with the rest of the room not being clean - 3rd room was cleaner however, only one towel for a room of 2 adults, heating did not work so was freezing and toilet did not flush along with a cold shower - staff desk were helpfully so not their fault but not a good nights sleep

Awful hotel - have stayed here many times over previous years but NEVER again. Have contacted customer services before writing review but have had no response. Have got many photos to confirm my experience. Charges applied additional to room prices.

Stayed here for two nights. I would say it’s good value for money if you’re staying in a winter month but staying in September isn’t something we would do again. We literally got zero sleep because the room temperature was above 27 degrees with only a broken fan to help us out with that and a window that opened by about 3cm bringing in no air. We were in room 219. I think had it have been a winter month it maybe would have been ok but like everyone states it is in need of updating, the floor is creaky as hell, I’d imagine anyone underneath would have been having a horrendous time hearing us walking to the bathroom or to get dressed in the morning, also the shower was pretty much non existent I’d have been better off waiting for it to rain and getting washed outside. Parking is a bit of a rip off at £14 for two nights..

Friendly and efficient staff. For the price we had bland breakfasts which was overpriced. We had to pay to park at the hotel which is only accessible by car. No phone in rooms and poor reception/wifi so unable to contact reception at any time. Hotel needs updating. For this level of accommodation we expect a lower rate.

Our stay was to be for two nights I order to attend a nearby wedding and was two nights as we were travelling from Cornwall to Essex. 300 miles! The hotel was the nearest budget hotel to the wedding so was ideally placed. However, the rooms had no aircon and our room (216) faced a busy road and work going on on the railway next to the road. Temperatures in the room reached 26 degrees with the fan supplied giving a little relief from the heat and masking some of the e ternal noise. The restaurant staff were less than dynamic appearing less than enthusiastic about there jobs. We had to ask for things that had run out on the help yourself displays and, on the second morning, had to prompt the waiter to take our cooked breakfast order and then ask them where it was when it took forever to arrive. And the restaurant wasn’t busy. For us it was to be a bed for the night (2 nights) so was conveniently located. But you expect them to get the basics right. We are fans of Premier Inn and have had good stays at other locations. This site needs a refurb. The one positive was Brooke the receptionist, who was lovely.

AVOID. A rip-off on parking. We stopped for breakfast and were told explicitly that, as temporary guests, we had no need to pay for parking and were shown directly to our table. 10 days later we received a parking ticket from Horizon. Direct phone numbers for the hotel and Head Office Customer Support are listed on the website but NEVER answered as we attempt to get Premier Inn to intervene. I am left with no alternative but to appeal to Horizon - an appeal which I'm sure will fall on deaf ears