Chengde Lan Horizon Hotel (Mountain Resort)

The hotel was really lovely, especially the location was top class being close to the river and to the palace as well as the city centre. The staff was really helpful and friendly as well. As for the room it was spotless and even though we got given a smoking room it didn't smell. All in all pleasant experience.

Went with my wife during the October 7 day holiday . Our normal go to place was the Phoenix hotel that was booked. Place was ok. I say a 3.5/5 Service was good they told us about some tours they offer discounts on and a cool show about an emperor that has like 300 actors in it. Was cheaper than just buying it at the location I booked this because my wife said it was more “central” it was not. Kind of in the middle of nowhere tho near a temple we did visit. The other hotels are near the river and you can walk and see some real nice bridges and lighted up streets. The photos make the building look really cool. While the photos aren’t fake it’s way smaller than I thought it would be. The room itself was kind of small. Like half the size of the phoenix hotel and is only 4 floors so not much of a view. Mine was of a parking lot. Bathroom was nice the toilet was automatic and had a heated seat. No breakfast. Bed wasn’t all that comfortable and not much of a view. Did have a shopping center next door and taxis stopped near it. Kind of pricey but that was because of the 7 day holiday they had. I stayed at phoenix the week before and it was 200 rnb cheaper, nicer, more modern, twice the size, nicer shampoo/soap and had free breakfast.

Concierge Liu Hong & her colleague Ms Liu were superb in their recommendations on the better attractions.

The hotel was superb! Really enjoyed the stay! Thank you!

酒店旁邊有大超市，房間衞生乾淨整潔，隔音效果挺好的，前台後工作人員服務態度不錯，酒店停車場大，停車方便，

套房卧室的景色很不錯，但是大廳看不到河實在是個缺陷。第一天入住由於行李較多，前台小哥哥修俊傑幫忙拿到房間。服務員比較一般，第3天一直催促要來做衞生，我們出門後確連卧室的垃圾都沒倒，第四天要離店了，上午遇到我們問我們是否需要打掃，我説不需要，晚點要退房了，又問我什麼時候退房，回答晚一些，出去走了一圈回來，又問我幾點退房，感覺像是要把我趕走。退房的時候前台索要房卡，我想留個紀念，告訴我一張房卡30元，於是我覺得沒有必要了。