Chengde Lan Horizon Hotel (Mountain Resort) recensioner

My dad check in the hotel, he didn’t turn on the tv but was told by front desk that he spoiled the tv and demand a compensation of 2000cny. This is really terrible and unreasonable.

Very good service and room, will like to come back again. Highly recommend to friends.

The hotel was really lovely, especially the location was top class being close to the river and to the palace as well as the city centre. The staff was really helpful and friendly as well. As for the room it was spotless and even though we got given a smoking room it didn't smell. All in all pleasant experience.

Went with my wife during the October 7 day holiday . Our normal go to place was the Phoenix hotel that was booked. Place was ok. I say a 3.5/5 Service was good they told us about some tours they offer discounts on and a cool show about an emperor that has like 300 actors in it. Was cheaper than just buying it at the location I booked this because my wife said it was more “central” it was not. Kind of in the middle of nowhere tho near a temple we did visit. The other hotels are near the river and you can walk and see some real nice bridges and lighted up streets. The photos make the building look really cool. While the photos aren’t fake it’s way smaller than I thought it would be. The room itself was kind of small. Like half the size of the phoenix hotel and is only 4 floors so not much of a view. Mine was of a parking lot. Bathroom was nice the toilet was automatic and had a heated seat. No breakfast. Bed wasn’t all that comfortable and not much of a view. Did have a shopping center next door and taxis stopped near it. Kind of pricey but that was because of the 7 day holiday they had. I stayed at phoenix the week before and it was 200 rnb cheaper, nicer, more modern, twice the size, nicer shampoo/soap and had free breakfast.

the hotel grounds is very nice but there is nightly stage performance on site in summer which is noisy with music from 1830 and ends at 2200, the noise spoils the experience for guests who want a quiet peaceful retreat on the grassland!

Concierge Liu Hong & her colleague Ms Liu were superb in their recommendations on the better attractions.

The hotel was superb! Really enjoyed the stay! Thank you!

Very nice.

酒店不錯，有智能設備，很安靜無噪音，隔音非常不錯。我們一家三口，長者和一個成人出行，住了親子房很方便。爸媽住主卧，30多歲的我住旁邊小房間，隔音非常好，完全聽不見呼嚕聲，所有人都睡得很好。

位置：距離避暑山莊不遠，（去山莊自駕建議把車停在金龍商場，走過去很近。）酒店挨着武烈河，風景優美、夜景動人，旁邊一家大型商超非常方便。可素酒店衹有套房可以看河景。嵐海和美致麗豪是同一家。 硬件設施： 超乎預期。各方面非常好,大堂寬敞明亮，大堂有免費迎客檸檬水和咖啡。房間裝修也很合理，寬敞不侷促，配備沙發餐桌開放掛衣區，點的外賣也有機器人送到。電動窗簾智能馬桶，洗澡水力氣很大很痛快！下水也暢快迅速不堵塞！！。（如果吹風機可以升級一下就更更更完美了。） 軟件服務： 從門口到大堂、從客房到餐廳，每位工作人員都很專業，態度都很好都會積極迴應，服務感覺非常有水準、非常有服務意識！不會摻雜個人情緒。特別是前台的小詹，小姐姐全程微笑又耐心、溝通起來如沐春風非常舒服、不僅離店送了一份伴手禮，房間遺落一根電源線還及時反饋幫我們寄回家，人美心甜説的就是她了！！！下次準備冬天去看雪，還要住這裏還要找她😁

一次超滿意的入住，酒店乾淨整潔，環境優雅，一樓的餐廳飯菜可口，乾淨衞生，經濟實惠，菜量也很大。各個服務人員也特別熱情，前台小姐姐多次幫忙燒熱水、前台還有微波爐，可以熱飯，服務非常體貼入微，在這個酒店，超大停車場完全不用考慮愛車的停放問題，去景區也很近，打車起步價，總之，下次還會入住的

設施：全屋智能化，完全滿足了年輕人“懶”的需求 衞生：房間乾淨整潔，寬敞明亮 環境：酒店位於幾大著名景區的中心位置，環境毋庸置疑，清新、安靜，特別是睡眠質量不好的人，在這都能睡個安慰覺，還有要特別提一下的是，出來旅遊，住在這，不僅去景區方便，而且酒店擁有超大免費挺車場，不管你是停車還是出門打車，極其的便利。邊上還有一個大超市，旅遊路上，補給點東西，也是非常方便的 服務：前台小姐姐們長得不僅漂亮 ，個個都是笑臉相迎，熱情有禮，服務非常棒 總之，一次非常滿意的體驗，以後有機會還會入住的

出來旅遊選擇了就近出遊，都説承德是個寶地，果不其然，百裏挑一選擇的酒店讓我十分驚喜，入住的時候想要個陽面安靜的房間，前台人員非常積極的為我安排了，房間也是十分乾淨舒適，讓我這個旅程十分完美，下次入住依然會選擇嵐海酒店。

旅行路過承德，抱着體驗心態選擇這家嵐海酒店，果然沒讓我失望，首先是前台小姐姐們服務非常貼心，辦理入住速度也很快在不論我提出怎麼的問題都能熱情且耐心的為我解答，進入房間乾淨整潔現代感十足前程小度語音智能，早餐也很符合胃口，一家值得推薦給大家的酒店