Hilton Garden Inn Chengde Mountain Resort

Stayed over for one night at the Hilton Garden Inn hotel at Chengde. The entrance to the hotel was congested with cars. The parking attendance in front of the hotel wasn't really helpful when my driver dropped us off to check in to the hotel. What he cares was just faster unload and removed the car form that area. He offered no help at all. I was not sure if the parking attendance was employed by the Hilton hotel. If yes then the service was really not up par with the Hilton standard for customer service standard. We carried one large luggages and few smaller bags. We have to carry it over few flights of stairs to get in to the hotel entrance. The sliding path to get into the hotel entrance was not located in front of the hotel entrance but was hidden at the side that was obscured or partially blocked by the parking car at the front. The reception lady was very friendly though. We were given high floor and she scanned my WeChat to easy contact with the hotel later. The hotel room was very spacious and beautiful but the room was stuffy. Only one tiny small window was able to open a little bit to let the outside air go in. The afternoon temperature was as high as 25 degrees Celcius and rather HOT inside the room. We cannot adjust the aircon in the room as it is central setting! Called to the reception to ask why the room air con can't be adjusted and it seems not working but was told it is central setting. Well, you paid a lots to stay at the hotel without proper ventilation but to rely on the outside air to go in the tiny window. Despite the hotel facility was complete but we still cannot really enjoy and sleep comfortably as we felt HOT. The hotel separates the bathroom from toilet. The washing basin was outside of the bathroom. The breakfast was good with lots of variety. After checking out, I realised I might have left my traveller adaptor in the room. Immediately Isent a text to the hotel via WeChat but to my disappointment, it took two days for them to reply my message asking me to self contact the front desk counter to ask yourself?! What kind of service of that??? Asking hotel guest to add them on WeChat but still asking us to self call the front desk? Not all tourists will have local Sim card to make phone call. That is really a disappointment. They should have offered a better service by checking with the front desk counter and then get back to us via WeChat. This Hilton is definitely still a long way to go to achieve better rating. The hotel is closed to q night market that offers lots of street foods. There was one food stall that offer very palatable Chu Cheong fun. The experience was not pleasant for my one night stay.

Location is good, right in the city centre. Reception staff, Ms Ella Xia is very helpful and efficient. Hotel Breakfast is your great choice and have such a pleasure to meet up with Mr Stephen Yang, General Manager by coincidence. He is so friendly and cheerful explaining where to go and what to see. This may explain his guidance is really a successful to this hotel management team. Highly recommended for family gathering or relaxing holiday trip at this particular hotel premises.

先説優點： 1. 五一期間帶爸媽來承德玩兒，相比景區內高價老舊的賓館，希爾頓花園絕對高性價比之選。去哪兒都方便，步行五分鐘二仙居，避暑山莊，躲避節假日擁堵的優選。 2. 最最最nice的必須提一提全員的服務！雖然前台辦理入住有點慢，但很耐心（從前期電話溝通就已經感覺到了），入住後從保潔阿姨、早餐服務、餐廳服務、電話呼叫反應速度SSS+滿分💯。不得不提，我在景區丟了一張房卡，酒店也都沒有計較。屋裡所有吃食全部免費。 3. 中餐廳完美！中餐廳完美！中餐廳完美！重要事情説三遍，在承德待了三天，三頓正餐全都酒店中餐廳解決的。第一次來的時候因為網紅餐館全部排隊，本來沒抱多大希望，結果超出意外，炸帶魚，紅燒獅子頭，烤肉，承德溜肉片，蜜汁蝦等等，沒有踩雷的菜。八成很多人都不知道酒店餐廳這麼好，所以沒啥人，建議直接推上大眾點評~ 説點建議： 1. 五一高峯期，明顯電梯運力不足，雖然服務人員都有耐心引導，但是架不住電梯真不來啊…… 2. 這次入住了一間尾房的高級大床房，建議改成標準大床吧……以為多了幾平米能寬敞點，結果全被過道佔了，洗漱區域也不如標準間通暢。