Chengdu Panda Holiday Hotel (Jianshe Road Dongjiao Memory Store)

Hotel is nice itself and really close to panda research base which is convenient as you need to go there early in the morning. Also hotel is just 2 min away from subway. Breakfast has some European options and overall is okay. All the problems come from the staff that is unable to help you or understand English. First of all we have room upgrade from Trip but we couldn’t use it because reception didn’t understand what it means even when I showed her “room upgrade” in Chinese. Then we had to order a taxi for 5am to go to the airport and of course we couldnt use local services and we had to pay by cash. Again the receptionist couldn’t understand and was unable to order a taxi for us, instead she just told us to catch a cab on the street at 5 am when there was huge risk to miss our flight. They are completely incompetent and not ready to help tourists at all. Interaction with Chinese workers always leave you perplexe and just furious because it’s their job to help tourists!!

The rooms are nice and tidy, the staffs are very friendly. Despite the trip.com did not get me a twin bed room but a large bed room, the staffs helped to make the necessary changes.

Good hotel in new location . Close to Chengdu Zoo & Panda park. Nice Chinese. Breakfast . Soon this area will be very attractive now you can still see some construction & renovations happening

Not much around in terms of location as the whole area is under construction but it feels like it will be really nice in the future. Very quiet area, can't hear the construction. The room was a great size with a large bathroom and plenty of storage for clothing. About 15min drive to the panda reserve. Across the road from a metro station. We would stay here again.

Honestly very impressed, the price was very accessible and the facilities were very clean and modern. At times the room feels a little dark because the windows are very far, and you have to change the card everyday. But overall it was a very good experience, it felt very complete. Would visit again. (Cool funny art on the walls)

【帶父母出遊的暖心之選】成都-西安行第二站，遇見如家般的温暖！ 6月2日傍晚4點半抵達酒店，關於停車的小疑問，一個電話打到前台，驚喜立刻開始！接電話的小姐姐不僅熱情解答，更第一時間親自跑到停車位迎接我們。看到她主動幫年邁的父母細心提行李，一路護送到電梯，並貼心地提醒酒店配備了滅蚊燈和烘洗房，那份周到與主動，瞬間驅散了旅途的疲憊，第一印象便是滿滿的感動——彷彿回到了熟悉的家。 推開房門，更是眼前一亮：房間寬敞明亮，裝修簡約雅緻，處處透着整潔。最讓父母歡喜的是那張2米寬的大床，舒適度滿分！智能馬桶提升了便利，而淋浴間充沛的熱水水流，洗去了一身風塵，格外解乏舒心。 安頓下來梳理行程，發現帶長者出行時間稍顯緊張，便試着向前台申請延遲退房。沒想到前台小姐姐沒有絲毫猶豫，爽快地答應延遲到下午2點，這份理解與體諒，讓我們倍感貼心。 6月3日的免費早餐更是驚喜連連！種類之豐富、出品之精緻，遠超預期。熱氣騰騰的麪條、粉面，各式精緻的糕點、粥品，營養的牛奶、炒菜、米飯……應有盡有，每一樣都乾淨衞生，味道可口，讓父母讚不絕口，為新一天的旅程注滿能量。 然而中午一個小插曲更讓我深刻感受到這家酒店的温度：同行四位長者中有一位腿腳突然抽筋不便。懷着歉意再次向前台（這次是經理）申請能否再稍作延遲，經理不僅立刻應允延遲一小時，更温暖地補充道：“有需要隨時找我們，酒店備有輪椅！” 這句主動的關懷，猶如雪中送炭，讓我們一家人的心都暖化了。 這次入住，從踏入酒店的第一步到離開的最後一刻，感受到的不僅是設施的舒適，更是流淌在細節裏、發自內心的人情味。對於帶父母出遊的家庭來説，這裏不僅是一個歇腳處，更是一個充滿理解、關懷與温暖的“家外之家”。真誠推薦給所有尋求貼心服務的旅人，特別是帶長輩出行的朋友！