Kempinski Hotel Chengdu

Kempinski Hotel Chengdu recensioner

Kempinski Hotel Chengdu

No.42 Section 4 of South Renmin Road, Wuhou District, Chengdu, Sichuan, 610041, ChinaVisa hotellinformation
Kempinski Hotel Chengdu
Kempinski Hotel ChengduKempinski Hotel ChengduKempinski Hotel Chengdu
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Gästrecensioner

9.4/10
Enastående
7168 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.3
Renlighet9.5
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Alla recensioner(7168)
Positiva recensioner(6969)
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Vänlig personal i receptionen(502)
Utsökt frukost(456)
Väl inredda(314)
Snygg design(207)
Nära flygplats(125)
Utmärkt pool(97)
Fantastiskt afternoon tea(51)
Negativa recensioner(197)
TaiTai014
Deluxe-dubbelrum
Bodde på mars 2025
Res med vänner
38 recension
6.0/10
Publicerades 21 apr. 2025
Nice hotel, clean and the price was fair for what you get, but we were in off season so I'm not sure what it will be during regular times. The biggest issue all of us had was that the AC doesn't really work so the room is always a bit too warm to be able to sleep, none of us really slept well even though the bed is comfortable. Also can hear people outside the room all the time and I woke up many times during the night because people open the doors for other rooms in the corridor. I guess it could be nicer if the AC would work or the weather won't be too warm outside when we visited it was 35° during daytime which was way too hot for a room to not have proper AC. The bar downstairs and their beer is quite nice.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to provide us with your feedback and for choosing our hotel during your stay. We sincerely apologise for any inconvenience caused by the air conditioning and noise disturbance. We look forward to welcoming you back and providing you with another memorable stay that exemplifies Kempinski's renowned hospitality. We wish you a very happy life! Yours sincerely, Lady in Red Kempinski Hotel Chengdu
Happy
Klassiskt rum (kingsize-säng)
Bodde på feb. 2025
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 30 mars 2025
One of the best hotels I have been in China, very clean, great service and very helpful and kind staff from the door man, reception and cleaners. I really enjoyed my time there and will definetly go there again. It is very foreigner friendly in every way.
Översätt
Svar från boendet: 尊敬的客人,您好!感謝入住成都凱賓斯基飯店並對本次入住給予好評,我們倍感榮幸。您的滿意和支持是我們不斷進步的源泉。我們將繼續秉承凱賓斯基的品牌理念,在每個環節締造完美的表現。真誠期待與您再次相聚,體驗凱賓斯基殷勤的待客之道。祝您生活愉快!賓客服務團隊
Anonym användare
Superior-tvåbäddsrum
Bodde på mars 2025
Familj
4 recension
8.0/10
Mycket bra
Publicerades 20 apr. 2025
Good location hotel rooms renovated but the public area a bit aged.
Översätt
Svar från boendet: Dear Guest!Thank you very much for staying at the Kempinski Hotel Chengdu and for your willingness to provide feedback on this stay. We are sorry that this stay did not fully meet your expectations, the hotel has been open for many years, but we have been committed to the maintenance and updating of facilities. Please believe that your satisfaction is our greatest motivation, we will continue to improve and strive to improve. We sincerely look forward to your stay again!Guest Service Team
PaulJosef
Klassiskt rum (kingsize-säng)
Bodde på jan. 2025
Affärsresenärer
3 recension
9.0/10
Utmärkt
Publicerades 26 feb. 2025
Perfect for a short stay. rooms are quite, clean and fully renovated. Other facilities like gym and pool quite outdated.
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Gästanvändare
Selected Suite
Bodde på dec. 2024
Par
22 recension
10.0/10
Enastående
Publicerades 23 jan. 2025
I had a larger suite, which was beautifully designed and decorated. Great amenities and access to executive lounge was a pleasant bonus. I would highly recommend this hotel
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Anonym användare
Klassiskt rum (kingsize-säng)
Bodde på dec. 2024
Par
18 recension
10.0/10
Enastående
Publicerades 6 jan. 2025
Value for money! Room is huge and the bed is ultra comfortable!!! If one comes to CD, remember to consider Kempinski.
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Gästanvändare
Selected Suite
Bodde på nov. 2024
Par
44 recension
9.5/10
Otroligt
Publicerades 3 jan. 2025
We had the suite including the package for high tea and breakfast in the executive lounge, which we found absolutely worth the price Nice and helpful staff, at the front desk as well as shoe cleaning, in room dining, room cleaners.... Very good customer experience. The room was exceptionally clean and also looked after by the staff a few times during the day. Also the pool area was very clean and enjoyable, we just missed a steam room and a sauna.
Översätt
6/8
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Guat Leng
Deluxe-tvåbäddsrum
Bodde på nov. 2024
Familj
13 recension
9.5/10
Otroligt
Publicerades 21 dec. 2024
We booked 2 rooms for 2 nights , beautiful and spacious, well kept. Breakfast was buffet style with wide variety of dishes, with a sizeable play area for younger kids. Staff were polite and efficient. We and our children wished we could stay for a few more nights in this hotel. We would stay in this hotel the next time we visit chengdu.
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Cicilovestravel
Superior-rum i kingsize
Bodde på jan. 2025
Familj
20 recension
10.0/10
Enastående
Publicerades 6 feb. 2025
Room is nice and clean, but air conditioner made room too warm
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Jaroslaw Tupko
Superior-rum i kingsize
Bodde på apr. 2025
Par
13 recension
10.0/10
Enastående
Publicerades 23 maj 2025
Nice upscale hotel with very modern decor throughout. Excellent breakfast also great choices for dinner or just to have a drink. Outstanding service.
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Gästanvändare
Executive kingsize-rum
Bodde på mars 2025
Familj
1 recension
8.5/10
Mycket bra
Publicerades 13 apr. 2025
Good hotel near to the subway. Generous amount of food served at the Executive lounge. Room layout has an open concept bathroom with no doors. It gets cold during showers
Översätt
Svar från boendet: 尊敬的客人, 您好! 感謝入住成都凱賓斯基飯店並對本次入住給予評價,我們倍感榮幸。您的滿意和支持是我們不斷進步的源泉。關於您提到的浴室沒有門的問題,我們通常通過加裝浴簾來改善這一狀況。十分抱歉沒有在您入住期間提供這個選擇,如果下次入住酒店,可提前告知我們。感謝您的真誠反饋,讓我們有機會改善產品和服務。請相信,您的滿意是我們最大的動力,我們會不斷改進,努力完善,我們一定會給您帶來更好更滿意的入住體驗,在此誠摯地邀請您再次光臨。再次感謝您的真誠評價,祝您生活愉快!賓客服務團隊
Jun
Klassiskt rum (kingsize-säng)
Bodde på nov. 2024
Familj
13 recension
9.0/10
Utmärkt
Publicerades 31 dec. 2024
Wonderful experience!
Översätt
Svar från boendet: Dear guest, We sincerely appreciate your choice to stay at Kempinski Hotel Chengdu. It is a privilege for us to have you as our guest. Your satisfaction and support are the driving force behind our continuous improvement. We remain committed to upholding the core values of the Kempinski brand and delivering exceptional performance in every aspect of your experience. We eagerly anticipate the opportunity to welcome you back and provide you with another memorable stay that exemplifies Kempinski's renowned hospitality. Wishing you a joyful life ahead! Best Regards Lady in RedKempinski Hotel Chengdu
Anonym användare
Executive kingsize-rum
Bodde på juli 2024
Affärsresenärer
13 recension
7.5/10
Publicerades 13 aug. 2024
Location is not convenience for shopping. Staffs are not quite friendly. Anyway, breakfast is very good.
Översätt
Svar från boendet: Dear guest,Thank you for your stay at Kempinski Hotel Chengdu and would like to comment on your stay. We are very sorry for the inadequacy of the service and the inconvenience this may cause, and once again we would like to express our sincere apologies to you. The issues have been reported back to operations and efforts have been made to improve service levels. Sincerely looking forward to your visit again!Guest service team
Gästanvändare
Klassiskt rum (kingsize-säng)
Bodde på jan. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 6 feb. 2025
Very nice hotel. Great room comfy bed very good shower. Bit annoying they insist on a deposit though feels like you are paying twice. Hopefully refund will be speedy.
Översätt
Svar från boendet: Dear Guest! Thank you for staying at Chengdu Kempinski Hotel and giving us a positive feedback on this stay, we are honoured. Your satisfaction and support is our source of continuous improvement. We are very sorry for the shortcomings in our service and the inconvenience caused, and we will try our best to improve our service level. Wishing you a joyful life ahead! Best Regards Lady in Red Kempinski Hotel Chengdu
Gästanvändare
Klassiskt rum (kingsize-säng)
Bodde på dec. 2024
Affärsresenärer
58 recension
7.5/10
Publicerades 26 jan. 2025
Room was very nice, check in was easy and friendly. Gym/pool disappointing -- run down and bad lighting. Restaurants service also disappointing -- I tried going to both of them and the staff had to look around for the menus. Expected better from a brand like Kempinski. Overall, it's ok for the price.
Översätt
Svar från boendet: Dear Guest! Thank you very much for staying at Chengdu Kempinski Hotel and for your willingness to provide feedback on this stay. We are very sorry for the shortcomings in the service and the inconvenience caused, and once again we sincerely apologise. We have already given our feedback to the operation department and will do our best to improve the service level. We look forward to seeing you again! Guest Services Team